Review by AD950 
member for 2.6 years, 7 visits, last login: 2.4 years ago
updated 2.6 years ago
 Scarborough,ON
 $36 per month- (12 month contract)
 about 10 days "Download/stream/latency is extremely slow at most times." "Better than dialup, at least."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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Package Details:
CIK Regular DSL Package;
Up to 7M
Unlimited download.
$36.99/month (Prepaid 1 year - $29.99/month)
(»www.ciktel.com/Main/Eng/Resident···ndex.asp)
I started using this service during January. Since then I've been using CIK Telecom for about 8 months now. I chose this provider because they advertised 7M download speed and unlimited download.
The first three months had no problems regarding speed. However, after 3 months, that's when the speed dropped dramatically. Sometimes, the speed even dropped below 2mb/s when testing using Speedtest.net. Whenever I wanted to use the internet, the speed never surpassed 3mb/s.
Customer service and technical support: Whenever I tried calling their telephone hotline (416-848-1517), the wait time is usually extremely long (half an hour to an hour) and the agent has a very thick and hard-to-understand accent. I've been complaining since April about the terrible speed, and CIK promised their performance will improve. However, they have yet to improve their speed and customer support, their performance has even declined since the first sign of poor-performance.
As mentioned above, I test my speed using www.speedtest.net, always choosing the nearest server. I strongly encourage all CIK Telecom users to test their speeds and post the results on this review.
Below you will find my speed test results during the month of September. (Note: Some images are hosted by imageshack because HTML is disabled, I cannot post the image here)
[DL: 1.67mb/s; UL: 0.56mb/s; ping: 69ms; 25/9/2010]
»www.speedtest.net/result/966367516.png
[DL: 1.67mb/s; UL: 0.40mb/s; ping: 96ms; 11/9/2010]
»img683.imageshack.us/i/sep11.png/
[DL: 2.96mb/s; UL: 0.66mb/s; ping: 64ms; 15/9/2010]
»img26.imageshack.us/i/sep15.png/
[DL: 1.48mb/s; UL: 0.55mb/s; ping: 63ms; 18/9/2010]
»img819.imageshack.us/i/sep18.png/
Tonight tested results.
[Download: 1.30mb/s; Upload: 0.65mb/s; ping: 65ms; 26/9/2010]
»www.speedtest.net/result/967511850.png
Do you think this speed worth $29.99 and you have to pay one year one-shot?
Extremely slow again.
[Download: 1.30mb/s; Upload: 0.60mb/s; ping: 69ms; 27/9/2010]
»www.speedtest.net/result/968513717.png
Here is the link about BBB (Better Business Bureau) Business Reliability Report for CIK Telecom.
BBB rating for CIK is D+.
BBB Accreditation: This company is not a BBB Accredited business.
»www.bbb.org/kitchener/business-r···-1174250
Today is CIK broke their old record. I recorded CIK’s new lowest speed:
[Download: 0.87mb/s; Upload: 0.63mb/s; ping: 65ms; 28/9/2010]
This is dialup speed. This is not high-speed internet as they advertised on their website.
Tomorrow I will go to their office to terminate the service. This is enough. I paid $29.99/month for the dialup service. Let this be a warning to all of you who is curious about CIK’s services.
»www.speedtest.net/result/971064303.png
Attachments:
Comments:
 | | They service Canada? Their website is not in French nor English! Looks like their from another country across the pond. | |
|  | yan53
join:2010-10-06
Newmarket, ON | Re: They service Canada? thay service canada .I also ask the tech help many times.I also want cancel this ISP. right now I use voip and internet from this Isp. this is so bad | |
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AD950
join:2010-09-24
Scarborough, ON | it is dishonest business practices Their telephone service team is in China. You actually talk to a service guy though their VOIP phone to China. That’s why you cannot hear each other clearly. When I complain the internet speed not as they described on the ad, they said on the ad the wording is “up to 7MB/s”. It is your problem not read ad carefully. Is there any way we can punish this kind of dishonest business practices. | |
| | | | Re: it is dishonest business practices check out the government site if u want to complain | |
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