Review by mugurd
Good "Fast install, nice modem/GW"
- Location: Kanata,ON
- Cost: $50 per month
Bad "NO tech support, no chat, no email replies - unless one escalates. 1Mbps D/L speed (down from 45)"
Overall "Was OK for 1 month...then the nightmare started"
Ease of Installation:
Value for money:
(ratings match consensus)
Modem arrived 5 days before install, a Technicolor (Thomson) DCW775. Nice piece of hardware but NO useful user guide whatsoever. Google being your friend, you will eventually be able to log in and even set it to bridge mode.
Rogers came in 10 min early on the day of the install (7.50am) which was impressive, did their work ( cabling was already all in place) and 1 hr later the activation went through and I got sync.
First tests (at that time of day) all went fine >50-60Mbps d/l and 4 Mbps u/l...I am on a 45/4 plan.
A week later I have no complaints, Rogers even dropped by this morning to check if I'm happy (?).
On average I get at least 20Mbps at peak times - that could drop if more people sign up in Kanata where I live.
A bit of a negative is the fact that it's hard to get your point across when dealing with the CSR so I gave up setting up automatic debit and caved in to allow VISA payments, although that's not what I wanted.
Bills could be more detailed, as I had a hard time understanding the 1 day prorated charge on mine...it was lumped into the monthly payment.
I can only hope things will get better with user feedback and patience. Same goes for the website - really bad and one can end up ordering the same service for higher price depending on the links.
Now what about that TV service? I cut BellTV 6 months ago and still couldn't find an alternative.
Should mention I had Bell Fibe 25 before and not only I was paying a hefty price and only getting 16/4, but I got royally screwed when they started to offer unlimited. Despite being promised the service at an extra 10$/mth, I was charged the full extra 30 (a whooping 81$/mth AFTER DISCOUNTS) and I had to appeal to CCTS to have the charges reversed. I sill lost my old b/w plan (220GB) and Bell put me on 125GB for the increased price, What a nightmare - can't wait to cut my last 2 services with Bell after 15 years of being a loyal customer.
For the second time in 2 weeks I can't use the Internet as the speed has dropped below 1 Meg (yes, 1/45 of what I am paying for)
Tech support is non-existent, I got dropped 3 times after 15 min on hold.
member for 12.5 years, 276 visits, last login: a few hours ago
updated 138 days ago