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Review by thetriad See Profile

  • Location: Richmond Hill, ON, Canada
  • Cost: $55 per month (12 month contract)
  • Install: about 14 days
Price
Everything else
Stay away
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Exactly one month after I got their service. I started getting slow speeds when gaming or watching videos even on youtube. 25/mbit drops to 2-3, ping in games went from 50-80ms to over 600ms sometimes hitting 1500ms. Emailed them last night, they told me someone would call me in the morning. Of course no one called me back. I called a few times into their support and after about 4 dropped calls while waiting. I finally got a tech support person who immediately pretended they couldn't hear me and dropped my call. I highly suggest people stay away from them, it's the most unprofessional company I've ever seen. Hell I've been trying to call customer service to cancel the service and I still get dropped calls...

In the end it's still great for the price only if you never get issues. (Yeah right)

One last thing, regarding any deposit paid to them and any deals they told you while signing up. Forget about it, it's not getting honored. They lie to you nonstop.

member for 10.5 years, 1 visits, last login: 10.4 years ago
lodged 10.5 years ago

rulds
join:2011-07-30

rulds

Member

You problem

Bad Ethernet cable