republican-creole
site Search:








how-to block ads



Review of Virgin Mobile Broadband (wireless)


more information on the company
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
40 reviews (14 good) (16 bad)
Submit a review by email click here
login for new review notification feature

Review by ArizonaSteve See Profile
member for 9.3 years, 912 visits, last login: a few minutes ago
updated 2.2 years ago

  • Apache Junction,Pinal,AZ
  • $40 per month
  • (month by month)
  • about 1 days
  • "Easy to install is about all."
  • "Slower than 2G most of the time with long ping times"
  • "Speed has dropped to 56k, slower than dial-up, now capped at 2.5Gb."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

There are no other options available for broadband here at my house in Arizona so I decided to try VMo since the USB dongle is available locally at Walmart for $75.88. It started out at about 400kbps in November but by the end of December it had fallen to 56k which is slower than dial-up when you consider the long 600-1000Ms ping times.

The service is just too slow to do much except check email and browse the web but a lot of web pages time out before they can load.

Satellite internet users say this is an upgrade but I don't recommend it unless that's all you can get. It was advertised as being unlimited with no 5Gb cap like others have but that was Bait & Switch. They added a 5Gb cap, then reduced it to 2.5Gb but by then it was too slow to use anymore. Even at the fastest speed when I first tried it streaming video wouldn't play and nothing else would work that takes high speed broadband either.

Also the Sprint PCS network is unreliable and has been down a couple of times already in the one month I've had it. One Friday it was down natio wide all evening. They must only have one connection to the internet in somebody's basement in Kansas. If there are any lawyers out there who want to take on a class action suit I think we should sue Sprint for consumer fraud due to selling a service they can't provide.

»www.speedtest dot net/result/1074432596.png

Update: I got an email today saying Virgin Mobile was putting a 5Gb cap on their "unlimited" service! However that's not really a problem since it's so slow I couldn't really use that much. Last month I was able to use only a little over 4Gb and I quit using it when the speed dropped to around 56k and I don't intend to renew it for more bad service so it looks like I'm stuck with an $80 USB dongle I can't use for anything.

Update 2: Now it's being capped at 2.5Gb and costs $50? Why don't they just give up and admit they can't provide service or are they making too much money cheating everyone?

Some shills for the company have made comments that it must be customer/user error so for comparison I tried T-Mobile broadband using another USB adapter on the same laptop in the same location and got pretty fast speeds of 3Mb down/1.2Mb up! That really puts Virgin Mobile and Cricket to SHAME!

T-Mobile data is INSANELY Expensive though costing $50/mo for just 1Gb of data so I was only able to afford to use it for one day to do the tests. At that price it would cost me $200 just to watch a movie on Netflix!

»www.speedtest dot net/result/1171282445.png

Attachments:
Click for full size


Comments:
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Pattern

Your three reviews all say the same thing - dialup. Sorry, all three can't have the same issue. The common thread here is user error.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·CenturyLink
·T-Mobile US
·voip.ms
·Sipgate VOIP

Re: Pattern

The problem is there are alot of crooks out there who advertise broadband, like Sprint, Cricket and Virgin Mobile and will take your money but then can't deliver the service advertised or even get it to work at all in some cases. I have nothing to do with running Virgin Mobile or Cricket, etc. and making them so slow. The speed goes up and down all the time on it's own, sometimes it's up to 200-400kbps and then it can suddenly drop to 56k for a while. I'm a network admin at work and I'd like to go over there and speed them up if I could but the builting is locked and they won't let me in!

Moocow870

@myvzw.com

Re

It's not capped at 2.5gigs. It's still unlimited. You get 2.5 gigs of 3G speeds, then slows to about 300k. I'm not crazy about it either, but if you review something, review it right...
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Re

When they couldn't meet the demand they lowered it to 5Gb then to 2.5Gb. That's only semantics though since it won't ever go as fast as 300k anyway so it doesn't really matter does it?
tferguson01

join:2009-07-27
Newnan, GA
Reviews:
·ViaTalk
·AT&T Southeast
·VOIPo

Got to be user error.

My wife has been using the virgin mobile myfi for atleast a year now with great success. Granted when she goes to congested cities like downtown Detroit or Atlanta it lags but it still has great speed. We still pay 40.00 dollars for unlimited service as we are being grandfathered from these changes. As soon as we lapse in service we lose this feature but everything works like its supposed to with continuous speeds above 1.5mbps.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·CenturyLink
·T-Mobile US
·voip.ms
·Sipgate VOIP

Re: Got to be user error.

You are lucky to have it work at all. Here it got so slow that web pages wouldn't even open anymore so I didn't renew it. There's nothing I can do on my end to make it run slower or faster, I'm already getting a strong signal since all the carriers have antennas within 1-2 miles of my house. Since I'm a network admin. I could probably help them with their problems and speed it up but since I don't work there and can't get the keys to get in or the passwords there's nothing I can do for them except move on to something better.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Got to be user error.

Network admin? With your posts and reviews LOL. I needed a laugh.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·CenturyLink
·T-Mobile US
·voip.ms
·Sipgate VOIP

Re: Got to be user error.

Yep it's true I've been the network admin for the college district for 10 years. We have great internet service at work because I set it up and maintained it myself but can't get internet service at home since there aren't any honest companies that can provide it where I live.

Wednesday, 19-Jun 10:40:02 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 13.5 years online © 1999-2013 dslreports.com.