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Virgin Mobile Broadband page on DSLReports
Six Month Rating Unavailable
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bullet 43 reviews (14 good) (16 bad)
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Review by Papageno See Profile

  • Location: Portland,Multnomah,OR
  • Cost: $20 per month (month by month)
  • Install: about 1 days
Good "Sorta cheap I guess: $20 for 500MB"
Bad "Terrible support, very slow d/l speeds"
Overall "Not worth it. There has to be something better."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

This is the third day straight that I can't connect to VirginMobileUSA's Broadband2Go (prepaid), $20 for 500MB/month using the MiFi2200 hotspot, and I've contacted customer service only to get the ever-helpful "try resetting your unit" advice, as though I'm a moron and hadn't already thought of that, done it AND PUT IT IN MY EMAIL TO THEM, but do they actually read the email? Of course not! After I answered that yes, I had reset the unit (I was polite, no capital letters or anything) they apparently have decided to ignore me.

I'm going on vacation soon and when I come back I'm going to try another carrier, maybe T-Mobile. They seem to have comparably priced prepaid wifi hotspot service. At least where I live, this VM service is undependable and slow (very often dialup speeds on the download), and I repeat, the customer service/tech support is a bad JOKE. Around 300 bucks down the drain, lesson learned.

member for 3.5 years, 608 visits, last login: 1 days ago
lodged 3 years ago

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