Review by twhbhp (review was emailed from domain mindspring.com) lodged 151 days ago
Atlanta,Fulton,GA
Contract price not specified.
"Ok when it works"
"Worked for months - doesn't work now."
"Inconclusive"
Pre Sales Information: Install process: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
I use Virgin Mobile Broadband2Go intermittently when travelling. It's worked pretty well for a year or so. Starting recently I have had to call customer service every time I want to connect. They say that they've moved to a new system and it's not working correctly. Four of the last five times I've called I've been told that the customer service person I'm talking with has fixed the problem and it won't happen again. I stopped believing that the second time I heard it. Twice they billed me extra when the service was already paid up to date. I'm beginning to wonder if they just want me to leave. The symptom is that I can connect to the Virgin Mobile login page, but I'm trapped there. When they reset something on my account I get taken to a page that only says ESPERATE ALLI and then I'm good to go until I shutdown the connection. Then I have to call customer service again to reconnect. Is anyone else having this problem ?
Atlanta,Fulton,GA
Contract price not specified. 
"Ok when it works"
"Worked for months - doesn't work now."
"Inconclusive"
