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Virgin Mobile Broadband page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 43 reviews (14 good) (16 bad)
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Review by (hidden by request)

  • Location: New York,New York,NY
  • Cost: $55 per month
Good "Nothing is good about this company. The company is rotten to the core."
Bad "Dialup speed for broadband prices"
Overall "They lie about everything."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

Virgin Mobile is terrible. I paid $19.99 for the broadband device and
$50 for the 1st month of service.
I was only able to download at 10kb a second, and constant disconnects.
Yes, dial up modem speeds on a broadband device.
It took 30 minutes to download a 14 meg file. The unit kept
disconnecting. When I called tech support they told me that the only
needed to tweak
the service a bit. The service worked for about 5 minutes, and then it
got really slow again.
I called back and asked for a refund for the first month as well as
return instructions. They told me that they would issue the $50 refund
immediately.
They would send a return postage envelope and send me a check in 4-6
weeks. Guess what? They never issued the $50 credit. They never sent me
the return envelope. I called Visa, and they agreed to refund all of
the fraudulent charges from Virgin Mobile.

(review was emailed from domain zoho.com)
lodged 1.7 years ago

Comments:

compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Fishy?

VM would not have issued you a "check for a refund".

They would have just credited your credit card you use to buy your plan.

and how were the charges "fradulent". you bought the device, you bought a plan, you were unhappy with it...How is that fradulent on VM's part?
Expand your moderator at work

CONNIE GEER

@spcsdns.net

Re: Fishy?

THEY DID NOT REFUND MY CREDIT CARD BUT THEY ARE REALLY SORRY THEY CANT THO