Review by ctceo
Good "Small, Easy set-up"
- Location: South Bend,St Joseph,IN
- Cost: $55 per month (month by month)
Bad "Limited 4G coverage areas, HORRIBLE customer service, price for cap"
Overall "Will be looking for a replacement from another provider. I recommend the same."
I have had this little device for about 6 months. Worked great @ $35/mo for 2gb 3g, Unlimited 4G. Then they upped the price and combined the 3g/4g as aggregated cap. to 2.5 @ $55/mo. To make matters worse their system switched over mid-plan on me running me out of bandwidth. They posted $50 on their site as the new price. I go get a card after the change, only to find out that while I was asleep they changed it to $55, not $50. Additionally their fine print still says $50 for Unlimited 4G. Phone rep refused to acknowledge error even though he stated he was looking at the page and was trying to get me to believe that the $50 package was a "discontinued package" even though prior it wasn't even a package at all. The correct discontinued package was $35/mo. Making the last price hike a $20 one for a mere 2.5 gb. To make matters worse the phone rep tried arguing with me over the $5 until I threatened to contact a supervisor.
WILL NOT GO BACK ONCE I CHANGE UNLESS PRICE COMES BACK DOWN!
member for 13.8 years, 3537 visits, last login: 32 days ago
updated 1.2 years ago