Review by cmarslett
Good "As fast as AT&T DSL, portable, real customer service (real people, helpful)"
- Location: Pflugerville,Travis,TX
- Cost: $52 per month (month by month)
- Install: about 1 days
Bad "Slightly more expensive, sensitive to thunderstorms."
Overall "No service technicians needed, so I'm very satisfied."
|Pre Sales Information:|
Value for money:
I had AT&T DSL until they decided to discard me as a customer (cut me off with about 2 weeks notice), tried to connect with their replacement (U-verse) - and it never connected once. Technician came out at a time/date that we explicitly told them we were not going to be home. Overall, experience was bad enough I just told them to take the modem back and cancel our U-verse service as well! I'm happy to be done with them (they also lost my land line, I switched to netTALK and never looked back).
I upped their rating for reliability: the first year I have had only four outages (one for about a day, the others for well under an hour), and no outages since the - not bad for something that depends on signals transmitted over the air. Pre-sales info is pretty sloppy, but this is an ISP after all, and they all hide everything they can. I doubt any install can compete, though. Unless you bought it as a DSL or cable replacement and have 6 inch concrete walls.... Service and value still beat any other alternative I have....
I have to say that occasionally I get 300 kbit down/300 kbit up (probably just short of losing the connection). And most days I now get only 1-3 Mbit down, 700-1200 Kbit up. That's not as good as it started out, but still quite acceptable.
Only slightly more expensive that the $40 AT&T charged for the 6000/768 that I never got, so I'm very satisfied!
AND I'VE NEVER HAD TO HAVE A TECHNICIAN OUT....
member for 8.3 years, 187 visits, last login: a few hours ago
updated 1.4 years ago