Review by ssherwood
Good "Extremely low pings (6ms to Gateway), Powerboost, excellent Canadian company"
- Location: Toronto,ON
- Cost: $42 per month
- Install: about 32 days
Bad "Install coordination with Rogers is abysmal"
Overall "One of the best options in Toronto despite installation glitches"
|Pre Sales information:|
Value for money:
(ratings match consensus)
=== Update September 28, 2011 ===
My connection continues to be pretty solid, but Teksavvy is experiencing some growing pains.
Still - they are proceeding in a much more honorable fashion than I've experienced from any other ISP in terms of trying to limit the poor experience as much as possible.
I give Teksavvy big points for issuing stop-sells across their most heavily saturated areas while waiting at times for SIX months for Rogers to act.
My speeds have been upgraded from 10Mbit, to 15Mbit and finally earlier this month to 24Mbit. That is a ton of improvement - oh and by the way, at no additional cost!
=== Teksavvy Cable Internet Review June 24, 2010 ===
I've really run pretty much the full gambit of Internet access providers in Canada.
I've had dialup
I've had DSL
I've had cable
I've had VDSL2
I've never before had the opportunity to experience Internet service via multiple connectivity options through a single provider. Enter Teksavvy.
Teksavvy - The Company
I've been a TSI DSL customer for quite some time. Here is my positive review of their DSL services :
»Review of TekSavvy DSL by ssherwood
I ordered the new cable service on May 20, and it was installed on June 21. As you see from the long delay between ordering and completion, I did hit a few fairly significant bumps in the road between ordering and going live. Suffice it to say that I experienced several instances of communication troubles, and what seemed like teething issues related to this very new offering for TSI in terms of the process interfacing with Rogers.
In a nutshell, TSI and Rogers are just beginning to sort out their relationship, and so naturally there are still some issues to be ironed out, like the complete lack of any kind of escalation procedure.
To TSI's credit, they have a wonderful group working on their behalf. Never once did anybody try to tell me that the problems I experienced were due to an error I made. I can honestly say that I've never been treated better by an ISP than these folks who were willing and able to accept the blame for a flawed system. I really appreciate a company who is 1) truthful, and 2) which knows that it isn't perfect, but strives to make things right. This is certainly different that the experiences I have had with the larger ISPs in Canada who tend to try to transfer the blame and responsibility for errors onto the customer, even when they are demonstrated to have originated elsewhere.
A company that strives to be honest and deliver the product that they sell without any smoke and mirrors
Teksavvy Internet Service and Installation
After a couple of miscued installation appointments, my service was installed on June 21. Upon the techs arrival he immediately got to work to reconnect the existing cabling from the Rogers demark to the line which originally fed my cable modem. He wasnt even going to come upstairs until I asked him to at least come and double check that the levels were OK. (I thought he had to activate the modem somehow, turns out he just completed the work order in the truck and that took care of the modem coming online) The levels were checked at the modem end of the cable, and all looked great to him. Within about 10 minutes of the techs arrival, I was able to test out the connection successfully.
I ordered the Teksavvy Extreme Cable (10mbit/1mbit w/200gb) It immediately impressed as the speed was certainly just as fast as my previous experience with Rogers.
In fact, over the first few days that Ive had the service, I can say that for me at least, it is better than when I was with Rogers. The ping times to my gateway are 6ms!! Fantastic! Plus, I see that my new TSI cable has speed boost which dramatically quickens the first few seconds of a download to approximately 30mbit/s! Cool!
I've noted no throttling of P2P, and am able to max out my line using things like multi-threaded HTTP and NNTP file transfers any time of the day.
Only time will tell if TSIs cable offerings as a platform are as stable in terms of uptime and performance as their DSL products, but so far, Im definitely pleased.
If youve made it this far, Im hoping that you will conclude as I have that the service is definitely a good one. TSIs customer service and technical support teams are really second to none, and at least so far, the product itself is exactly what I ordered.
I expect that TSI and Rogers will iron out the remaining glitches in the ordering system, but if you do experience any trouble, give TSI the chance and they will try their best to get it right.
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updated 2.4 years ago