Review by xdrag
Good "Great ISP making big leaps for Canadian internet"
- Location: Scarborough,ON
- Cost: $50 per month
- Install: about 15 days
Bad "Cable Reliability and recent expansion issues"
Overall "BEST value for money, don't hesitate if you're willing to tough out some rough patches."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I was a DSL customer of Teksavvy since 2009 and due to the UBB issues, I recently switched to Teksavvy's cable offer. I was probably one of the earlier ones to jump ship. The install was flawless and after a quick phone call to tech support, I was up and running.
The main issue I have with the cable service is reliability. TWO times, there has been a congestion issue with the McNicoll POI that took weeks to fix. Hopefully the latest fix is the last fix. That being said, when the service is up and running the way it's suppose to be, it's a beauty. Speedboost with speeds of 50megs+ blaze through all the video streaming I do and p2p speeds are ALWAYS unthrottled. Lastly, the caps are reasonable and the best out there.
I have 2 landlines, 2 cable services and 1 DSL services with teksavvy in my family. I will continue to support teksavvy with my business as I believe they hold the key to Canada's internet future.
However with their "break-through" year rolling along and recent massive expansion, a lot of issues have slowly creeped up. Mainly, customer support and communication with their customer base has deteriorated (though still the one of the best in the industry).
This is not unexpected with any organization that's expanding. After their growth has stabilized, I hope teksavvy will go back to their roots and continue to excel in the principles that made them successful in the first place: unprecedented customer support and unrivaled value.
All that being said, I wouldn't hesitate to refer someone to teksavvy. They provide industry-leading services and support at everyday affordable prices.
member for 9 years, 853 visits, last login: a few hours ago
updated 3.1 years ago