Review by koreyb
Good "Solid, GOOD Customer Service/Support, knowledgeable.."
- Location: Etobicoke,ON
- Cost: $47 per month (month by month)
- Install: about 2 days
Bad "Still requires incumbent involvement, Rogers Forced install costs."
Overall "GREAT VALUE, GREAT SPEED, GREAT SERVICE, DOES NOT GIVE BELL A PENNY!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
As most who frequent this site know, Bell has started and continues war against wholesale ISPs. With the CRTC giving Bell a green light on almost anything they ask for, I decided after many years having Teksavvy DSL, and having over 20 dollars, plus 10 for dry loop fees going to Bell out of that, I had to stop the flow of funds to Bell.
At the time, 3web was the only option for cable internet in my area other than Rogers. TSI was still didn't know when Cable would make it to this part of Toronto at that time.
I've had 3web Cable in the past, in Mississauga and it was horrible. They had been sold and I figured, I had nothing to lose. Install was free due to the fact I owned my own modem I got from ebay and already had a cable drop installed for Internet (forward thinking when Rogers re-cabled our building) It was great until September when students went back to school.. Every night things would slow to a crawl. It was not as bad as I had experienced before but I dead lines would come and go on upgrades at 3web and nothing would change. I think they will, but I simply could not deal with it any longer as I have voip for phone along with time sensitive applications that would be affected by the slow downs.
I then knowing how TSI has been in the past, figured I would look to see if they offered cable in my area. They DID!
So I called to figure out how best to move my services to them with the same modem I owned and how best to do this between providers.
One major beef I have is it seems 3web and TSI have a slightly different agreement with Rogers, and transfers or simple non-Tech required installs (where the drop and modem are already with the customer) required an 44.95 dollar install charge with TSI, where 3web can do this for free.
Due to the fact I was already with a wholesaler, Rogers didn't exactly play ball nicely to make the transfer easy. I was forced to have 48 hours of no service between providers. I would recommend when going 3rd party to 3rd party, to have a 2nd modem. It would have made the process simple and easy.
Once I was on the TSI network, it was clear that the speed, response and flow of data was much MUCH better. There was some packet loss issues but this was addressed fairly quickly and seemed to be a router in the mix on either Rogers or TSI's end that needed attention. TSI is really new in the cable game, but they are not new in the Internet game, so what problems may come up, they are able to deal with things fairly fast.
Although some would say dropping DSL to avoid funding Bell and moving to cable is just moving the money from BELL to Rogers or one evil to another but, Rogers from what I have seen has not been the instigator in this WAR and seems to be playing FAIR with TSI.
I also get 15x1mb service with a 200 gig cap, for 42.95 which is very reasonable and DSL couldn't come close to that.
I recommend TSI for anyone, who really likes LOCAL, to the point customer service/support, with people who seem to get the product and are not just some script reading agents. If you can get TSI Cable, I would recommend using it over DSL, simply to stop Bell from receiving funds to kill off competition.
UPDATE OCT 28 2011
I still to this day, have no issues at all with the service... I upgraded not long ago to DOCSIS 3, and it's been really solid.
Any issues I have experienced with speed have been minor compared to some but have been addressed with an upgrade Rogers finally did to the POI.
I would recommend TSI to this day. I recommend anyone educate themselves on how Wholesale works and who is responsible for what though.. A lot of people in reading these reviews that are having issues, clearly don't understand how Wholesale operates.
UPDATE June 15 2012
I recently moved from Etobicoke to East York and everything went very smooth!.. The $65 MOVE CHARGE SUCKS! But this is what Rogers charges them, so I have more understanding why they charge it. Still sucks! Had their not been a stop sell, I would have likely just cancelled and ordered new. Service is still PERFECT, solid. Works GREAT with Netflix too! Still very happy with the service! Keep up the great work TSI!
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updated 1.4 years ago