 Review by neuromancer1 
member for 6.2 years, 1824 visits, last login: a few hours ago
updated 1.4 years ago
 York,ON
 $42 per month "Great prices,truthful sales department,300GB Cap,not Rogers or Bell." "Tech support has no control over tech issues and doesn't care to resolve them,installation fees" "Teksavvy is an okay company if everythng is working but if you have issues with your service it's impossible to get it fixed"
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Well I've been Teksavvy DSL customer since 2006ish and made the switch to there cable service in October 2010 everything seemed to worked fine until I noticed in December the problems. I've been getting timeouts that cause my online games,torrents to disconnect,my web pages and You tube to lagg out basicly making 10/512 cable connection useless. I've spoken to every senior tech at Teksavvy none can solve my issues they even sent a Rogers tech, out mind you he was clueless and blamed my modem,computer,router,NIC,Teksavvy. I've given up on getting the issue repaired and figure there is just no resolution because Rogers and Teksavvy doesn't care. I'll be switching back to Teksavvy DSL dry loop ( disconnecting my landline with TSI ) sometime this month and will be taking a loss on the installation fees,cost of the cable modem. This leaves me sort of angry at Teksavvy because I wasted all that money and time for nothing but I know there only so much Teksavvy can do. Well my advice to new cable users is if everything is working your gold but if your having issues your screwed because Teksavvy doesn't care to fix customers issues.
I'm updating my review of Teksavvy because the company has taken a major nosedive. I've recently started experiencing nightly disconnections not to mention all the new issues with the company one,two hour wait times on the phone for tech support, poor or no tech support,congested and oversold POI's,nightly slow downs and most annoying of all blaming Rogers for everything with no resolutions for technical issues. I can no longer recommend this company to anyone and I'm considering switching to another ISP myself.
Comments:
 | | I agree I'm still waiting for my cable internet.  The date is now push back from March 1 to now pass March 11. Not really good customer service. | |
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 ·TekSavvy Cable
1 edit | Re: I agree Just update on this review TSI has since I wrote called me and sent me new modem free of charge to try and repair the issues. Unforchantly this didn't solve the issues with my cable so they credited my account. I have resently decided to stick to cable since the DSL angle didn't workout; my telephone wiring is crappy in my apartment. TSI is trying but seems they still have limited control over tech issues because of Rogers but atleast they trying. I'm going continue trying to repair my cable issues in hopes that TSI and I can pressure them farer into fixing the issues. | |
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