| Review by geokilla |
member for 2.6 years, 856 visits, last login: 2 days ago
updated 1.5 years ago
- North York,ON
- $49 per month
- about 40 days
- "300GB bandwidth."
- "Not as much congestion. Gotta contact Teksavvy via Direct Forums."
- "Don't sign up for Teksavvy until they get the congestion issues sorted out"
|Pre Sales information:|
Value for money:
(ratings below consensus)
I was previously a Rogers Express customer who's contract ended. I didn't want to pay Rogers more money than required, and their 60GB and 80GB (usage insurace) cap wasn't cutting it for me for the price. Luckily, my contract ended and I owned my modem, so I was able to set up a transfer to Teksavvy for their Extreme cable service. When I submitted my order, I didn't receive anything from Teksavvy, so I was kinda in the dark as all I knew was that they received my money and order but that's it. Had to contact the Teksavvy via the Direct Forums to figure out what was going on and if everything was fine. Luckily it was.
Being a transfer customer, I expected some downtime. I was originally scheduled to have my Teksavvy Extreme service activated on March 2, 2011, but it didn't come online until March 3 because Rogers had not released my DPC2100R2 modem yet. However I was able to get excellent support from the Teksavvy Direct Forums. If I didn't know about DSL Reports, I probably would've been quite annoyed with the technical support and service I was receiving.
Anyways, my Teksavvy service has been up and running for 10 days now, which I think is enough time to give a review. Despite using a DOCSIS 2.0 modem, I'm getting better speeds than when I was on Rogers Express. However as expected, there's a bit of congestion during peak hours. This is probably due to the fact that I'm using a DOCSIS 2.0 modem, and that there are a lot of new Teksavvy users causing congestion at the POI (phubs?). As far as reliability goes, well everything is pretty smooth. Haven't experienced any disconnecting issues or anything like that. I hope it stays this way too, but since we're at the mercy of Rogers, anything can happen.
Btw, as much as I enjoy the 300GB bandwidth limit right now, I'm unsure about the future thanks to UBB. As we know, the CRTC isn't doing much about it despite the Canadian parties and government saying that they are completely against it to a certain extent. I just hope that we'll be able to have fair Internet service like right now.
I will update this review in the future if I remember =P
UPDATE APRIL 17
A lot of congestion now. I'm getting nowhere close to my 15/1 speeds that I'm paying for. Getting more like 2/1. I understand the problem and the congestion, but I'm starting to get sick and tired of this. Teksavvy needs to act quick or they're going to lose customers, especially less knowledgeable ones.
UPDATE SEPTEMBER 23
Teksavvy keeps on blaming Rogers for the lack of POI upgrades when it was Teksavvy that oversubscribed and now the POIs are congested. They are saying how it's Rogers who are not doing the upgrades as scheduled and that they cannot do anything about it but contact them via e-mail because it is the only method allowed. Well Teksavvy needs to do something about it. I am paying Teksavvy for a service, not Rogers. The staff I have dealt with here are very knowledgeable and nice, but it just annoys me when I don't get what I paid for.
UPDATE OCTOBER 17
Been a while since the POI upgrades and while speeds have improved, I'm still not getting the full speeds I'm paying for.