| Review by WaitForGodot |
member for 4.3 years, 269 visits, last login: 64 days ago
updated 2.1 years ago
- undisclosed location
- $62 per month
- (month by month)
- about 4 days
- "Enjoying the higher speed over Teksavvy DSL"
- "Teksavvy modem provisioning through Rogers - process sucks"
- "Very happy with no caps"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Upgraded from Teksavvy DSL to Teksavvy Cable as soon as it became available in my area, Feb 2011.
Installation / modem provisioning issues with Rogers not responding despite repeated reminders over 3 days. With 2 brand new modems (SB5101N and SB6120, both ordered from Teksavvy) I was unable to connect to the internet since neither was provisioned by Rogers correctly. This was extremely frustrating compounded by the fact the Rogers installation came promptly for the "installation".
Th Rogers tech just asked me where I planned to install the modem, had a look at the point where the cable enters the house. Did not physically test anything but left giving me a fresh coax cable to connect to the modem and saying that my line would be active within an hour or so.
For the next 3 days I could only get to Rogers' splash screen with their internal IP of 10.x.x.x. Repeated calls to Teksavvy and repeated emails to Rogers, it took Rogers to finally provision my modem correctly. After my so-called installation experience, I would question the quality of Rogers installation and therefore the cost they are charging.
Ever since, I haven't looked back. I am very happy with the increase in the speed from 5 mbps DSL (minus 15% overhead) to 15+ mbps. I opted for going with unlimited, even before Teksavvy announced the lower cap was increased from 200 to 300. Now don't have to worry about watching movies and ridiculous caps.