| Review by KPaul |
member for 6.2 years, 1565 visits, last login: 11 days ago
updated 117 days ago
- undisclosed location
- $42 per month
- about 7 days
- "Fast, no cut-outs, amazing price, amazing customer service"
- "Transfer from rogers to TSI was bad; when issues arise, there is a clear lack of communication"
- "Well worth the wait and hassle to transfer, though customer support has become worse"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Update as of Jan 25th, 2013
Perfect speeds, perfect connections, though ANY downtime I have had, it has always been Rogers, and not TSI. Needless to say, a few issues have been on my end that I fixed by trouble shooting, and the rest were with Rogers.
Update as of Sept. 26th 2011
»[Cable] London slowdowns?
Posted this in the forums with 2011-09-08 as the date noted. There wasn't a single TSI person to reply to this until 10 days after... This is a HUGE issue that has affected hundreds of people, and NOTHING seems to have mattered until someone finally clued in. I am disappointed with how this has been handled, and how service has been, as well as communication (lack of) from official people. I am disappointed as a customer.
I signed up a month prior to being given an activation time, due to my rogers monthly payment being delayed... anyways, basics are Thursday rogers cut's out, Friday was supposed to be the TSI hookup. Didn't happen. rogers slipped, several times, letting TSI know about my activation, my transfer, random other errors......... It was a giant pain to get internet since it was a transfer, and my original modem had to be released (recommend getting a new modem if time's a factor).
Other than that issue, the service is amazing, and the customer service people are always willing to help (though sometimes sound less than enthused about helping... quite annoying given that rogers reps. sound happier).
| |TSI MartinPremium
Thanks for the Update Glad to hear things have been working properly for you.