Review by danfin member for 2.2 years, 161 visits, last login: 22 days ago lodged 2 years ago
New Westminster,BC
$42 per month
about 1 days
"Fast now that it's working! Cheap (compared to Shaw) and fast!"
"Still partially tied to Shaw"
"Great if you're willing to put up with some hassles in the first month"
Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
I made the switch from Shaw 15/1 (100GB cap) to Teksavvy 15/1 (300GB cap). Shaw was going to go up to $57/month in a couple months so I decided to switch over and pay $15 less for 200GB more.
For the install the tech never showed up. But it didn't matter (other than made me wait at home for 4 hours on a nice day) because my internet switched over anyways with the new modem (my own).
The internet started out good but since Teksavvy only had a 100Mbps connection through Shaw it suffered heavily during late evenings (I was getting between 3/1 and 6/1 on speed tests). Now that they have a Gig-E connection through Shaw range from 12/1 (while streaming hockey) to 25/1 (while doing nothing but the speed test.
This was Shaw dragging their feet.
The biggest annoyance was again, Shaw's end of the deal. About 2 weeks after I was switched over Shaw disconnected me at the building. I guess it's because I'd cancelled their service (only internet, I refused their TV multiple times) and their Retail/Wholesale departments don't talk.
This also calls upon a problem with Teksavvy's phone tech support. I had to call them THREE times in one evening because I kept getting disconnected. The wait times can be really bad and either my phone or their phones disconnect a lot.
Moral of those stories: if you switch to Teksavvy, be prepared for some hassles for the first little while.
Now that everything is stable the internet is GREAT. The guys/girls over in the Teksavvy Direct forums are really helpful and Rocky does a pretty good job of keeping an eye on the forums here too.
New Westminster,BC
$42 per month
about 1 days
"Fast now that it's working! Cheap (compared to Shaw) and fast!"
"Still partially tied to Shaw"
"Great if you're willing to put up with some hassles in the first month"
