Review by creed3020
Good "$/Mbps, Exceptional usage limits, DOCSIS3 Modem, and a private Canadian company"
- Location: Kitchener,ON
- Cost: $37 per month
- Install: about 10 days
Bad "Phone queues are beyond acceptable so use another method like DSLR already!"
Overall "Great ISP working hard for their customers within a completely flawed Canadian regulatory environment"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Pre-Ordering: As a previous TekSavvy DSL customer I have been reading the TS forum here for well over a year so I had a really clear idea of the good and the bad when it comes to TS. I knew that with my move to Toronto that it would be a good time to upgrade myself from DSL to Cable. I am not a crazy downloader but appreciate the high caps so the 300GB plans work perfectly for me.
Ordering: I ordered over the phone and only waited 2 minutes to speak to an agent. They got all if my information recorded correctly and helped me to cancel my DSL. I ordered the TekSavvy Express Cable package with 10Mb download, 512Kb upload, and 300GB usage cap. After I called I forgot to asked one question and had to call back a second time. I wanted my new cable modem (SB6120) sent to my current address and not the new one. This request was handled well and I received the modem 4 business days later.
Installation: I set my activation date for Monday May 2nd as we moved in on the 1st. I received an automated call on the 1st which was awesome because it shows how they are already prepared for my install date. I had the option of rescheduling should I need to which I didn't. I originally choose a setup window of 8AM-11AM and the tech showed up at my place at 8:15AM which was awesome because I could show him around before leaving for work. He cleaned up the outside of the house because there were a million coaxial cables. He did not need to run a new line. I asked him to mark the line as a TPIA line and he said he would, though I was not able to confirm this was actually done as I had to leave.
Post Installation: Later in the day the lights activated correctly on the modem. The receive light lit up blue indicating downstream bonding which is awesome for my 10Mb profile. The service has been working well since activation, however, I have noticed what I believe is some congestion during peak hours, BUT, I want to test with a wired PC instead of over wireless before I make any solid judgement on that aspect of the service. With Speedboost I am seeing over 20Mbps.
I will update again once the first month is over.
UPDATE: I just moved to Kitchener and the install went very well. I was annoyed that Rogers had not upgraded the channel bonding in my area but low and behold on Thursday the connection dropped for a few minutes and we went from 4x1 to 8x2. I am looking forward to the smooth ride and with recent upgrades to the POI speeds are looking excellent.
UPDATE (Nov-25-2012): Speeds during peak periods are getting worse but the real issue is that my local node is overloaded and a D3 modem does not appear to be enough to overcome this. Pings are in excess of 300ms on average and experiencing anywhere from 0-10% packet loss. Line monitor shows this issue as does smoke ping tests. Latency sensitive activities like online gaming and VOIP are not possible at the moment. Technical support is unable to provide a resolution due to crippled Rogers TPIA support.
UPDATE (Jan-2-2013): Issues related to crazy high pings and packet loss have been resolved. The problem has gone away but can be recreated as it was determined the issue is related to software. A Windows service related to cloud backups was hogging upload bandwidth to the point that nothing else was working correctly. The software has been tweaked accordingly and the issue is no longer. Anticipation for the CRTC decision regarding speed matching on Aggregated POIs is going to be a major push/pull factor as higher upload is becoming an absolute requirement. Cable is unable to meet this expectation and VDSL remotes (multiple within 400m of my home) are making VDSL an attractive option.
UPDATE (June 7th 2013): I just moved to a new address in Kitchener and the install went very well. The technician showed up during the window even though I had missed their call which was appreciated. Channel bonding is enabled in my area and I see 8x4 on my DCM475. My signal stats are not as perfect as the previous install but Rogers does have to come back and properly bury the cable they left in my grass. When that changes I'm curious to see what impact it will have on my signal as they have to install a new box as well on the side of the house. I have a home-run from my modem to the pedestal in front of my home.
UPDATE (June 28th 2013): The Kitchener POI has been successfully migrated to APOI and the ATPIA speeds are now available. I requested a change to 25Mbps down and 2Mbps up with the same 300GB of usage as previous. The request took a total of 5 business days between TSI and rCable before it came into effect. Speeds look good and more testing will occur.
UPDATE (Feb. 4th 2014): I started to notice a trend in my cable modem signal stats through the Fall of 2013. These continue to get worse and eventually the downstream signal was out of spec. I was not losing sync or seeing degraded speeds so I continued to monitor. In January 2014 it reached a point where I felt some preventative maintenance was a good idea. I logged a Technical Support ticket with TSI and they clearly saw the problem. I completed all of the testing requested and Rogers sent a technician to the house. A -6db attenuator was attached to the modem directly. This brought the downstream power levels back into specification and they remain there today. All in all a good experience with TSI Technical Support and the incumbent.
member for 8.5 years, 1473 visits, last login: a few hours ago
updated 291 days ago