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Review by nbegin See Profile

  • Location: Toronto, ON, Canada
  • Cost: $56 per month
  • Install: about 9 days
Better than posted DL speeds when backhaul is not congested
It took 8 days to recover from last Ice - TPIA's are definitely second class
Good value - but don't run voip on cable
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Originally ordered 10M/500K on an SB5100. Install was horrific (thanks Rogers) and had to wait 8 days for a Rogers tech to close a ticket to get service. Good speeds (20M) off hours. Upgrade to 15M/1M on an SB6120. Upgraded to 45M/4M and it's pretty good. Connection has been pretty solid, though definitely felt like a second class citizen during the last ice storm. Had to wait 8 days for a Rogers tech even though they were on the street the day after the storm and I called as soon as the cable went down.

member for 22.1 years, 104 visits, last login: 3.1 years ago
updated 9.5 years ago


darcmage
join:2005-10-07
Etobicoke, ON

darcmage

Member

Downtown?

My experience with voip.ms on cable has been fantastic. I'm guessing you're part of the group that's having problems in downtown Toronto?
»[Cable] Cable - Toronto downtown, slow?

Member2BSoon
@primus.ca

Member2BSoon

Anon

Location, location, location...

I'm in the west end of Mississauga, been with Teksavvy cable 10Mb for 2 months. Installation was a breeze. No problem at all. Speed never drops below 10Mbs. Usually around 15 to 25 Mbs, sometimes in the 30's. VOIP.ms in use, again with no problem at all.

Great combos. Got 2 friends and a colleague to the same deal. All happy campers. Adios Bell...

p.s. Bell should redirect their resources to reward their current "loyal customers" with incentives, better deals/speed etc instead of wasting money in snail-mailing postcards to try getting people back... good luck!

TSI Chris K
Premium Member
join:2013-10-25
Chatham, ON

TSI Chris K

Premium Member

Review

Hello nbegin,

Thank you for the review, we do appreciate when our customers take the line to let us know how we are doing.

We are happy to hear your internet connection has been solid. We understand how you feel about waiting for the technician, we tried to get them out as soon as we can. We are working with our vendor to alleviate the wait times our customer have to endure for the technicians. We appreciate your understanding and loyalty during times like these.

If you have any questions or concerns please feel free contact us.

Thanks,

Chris