Review by sbrook
Good "Works just like Rogers without limiting caps"
- Location: Ottawa
- Cost: $49 per month
- Install: about 7 days
Bad "Nothing yet"
Overall "Excellent value for money"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I was a Rogers customer for about 8 years ... and generally that was reliable, especially after the move to a DOCSIS modem, so since nothing over the last mile (15km in reality) has changed, I don't expect to see any difference between TekSavvy and Rogers.
I asked for installation on the 16th of May. I ordered an SB6120 which arrived in time. I said a tech visit was not required. I connected the modem at 08:00 and it was still in Rogers Walled Garden. At 09:00 I was live on TekSavvy and apart from a login glitch on DSLR everything was identical. No tech appeared at my door.
This is operating in parallel with Rogers service. Nobody told me I can't since I had 2 modems it was technically good to go and that's how it's been since. I didn't want any risk of prolonged down time if I did a transfer that went awry.
I'm on TekSavvy Express and was on Rogers Express. Speedtests behave similarly. I really can't tell much difference. Pings around the world are comparable. There are a couple strange routings out of TekSavvy but the same would happen with Rogers ... just different.
Happy to pay less for a higher throughput limitation. 300GB/month as opposed to 60.
6 months on ...
Told Rogers to take a hike after the extra month of 2 providers. TekSavvy's service has been no different from Rogers apart from a minor technical issue created by Rogers mismanagement of the TSI POI router at Fallowfield causing a slowdown.
Since I lost the discounts with Rogers, it's not saving me as much as I might prefer, but hey, I'm happy to be supporting TSI.
Upgrades have resulted in terrific download speeds. Uploads still slow, but that's Rogers for ya ... not offering improved speeds yet.
The underlying Rogers service has been quite solid and I haven't had to use TSI support, since the couple times internet has gone out, so has TV ... so that's a Rogers issue ... 1-888-ROGERS1 fixes all
DOCSIS 3 implementation by Rogers has with a Motorola 6120 modem allowed further upgrades and I chose to upgrade to a 1Mbps upload profile. Speed is very reliable except during the recent DDoS attack on TSI. 28/1 profile.
Any contact with TSI has had things resolved quickly and easily. I use the Direct forum ... I think I've only phoned them once ever!
Will consider the change to non-grandfathered profile after the change to ATPIA on our head end.
It would take a mega disaster to make we want to go back to Rogers!
member for 11.9 years, 6005 visits, last login: a few minutes ago
updated 178 days ago