Review by sbrook  - Location: Ottawa
- Cost: $49 per month
- Install: about 7 days
Good "Works just like Rogers without limiting caps"
Bad "Nothing yet"
Overall "Excellent value for money"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)
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I was a Rogers customer for about 8 years ... and generally that was reliable, especially after the move to a DOCSIS modem, so since nothing over the last mile (15km in reality) has changed, I don't expect to see any difference between TekSavvy and Rogers.
I asked for installation on the 16th of May. I ordered an SB6120 which arrived in time. I said a tech visit was not required. I connected the modem at 08:00 and it was still in Rogers Walled Garden. At 09:00 I was live on TekSavvy and apart from a login glitch on DSLR everything was identical. No tech appeared at my door.
This is operating in parallel with Rogers service. Nobody told me I can't since I had 2 modems it was technically good to go and that's how it's been since. I didn't want any risk of prolonged down time if I did a transfer that went awry.
I'm on TekSavvy Express and was on Rogers Express. Speedtests behave similarly. I really can't tell much difference. Pings around the world are comparable. There are a couple strange routings out of TekSavvy but the same would happen with Rogers ... just different.
Happy to pay less for a higher throughput limitation. 300GB/month as opposed to 60.
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6 months on ...
Told Rogers to take a hike after the extra month of 2 providers. TekSavvy's service has been no different from Rogers apart from a minor technical issue created by Rogers mismanagement of the TSI POI router at Fallowfield causing a slowdown.
Since I lost the discounts with Rogers, it's not saving me as much as I might prefer, but hey, I'm happy to be supporting TSI.
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August 2012
Upgrades have resulted in terrific download speeds. Uploads still slow, but that's Rogers for ya ... not offering improved speeds yet.
The underlying Rogers service has been quite solid and I haven't had to use TSI support, since the couple times internet has gone out, so has TV ... so that's a Rogers issue ... 1-888-ROGERS1 fixes all 
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June 2013
DOCSIS 3 implementation by Rogers has with a Motorola 6120 modem allowed further upgrades and I chose to upgrade to a 1Mbps upload profile. Speed is very reliable except during the recent DDoS attack on TSI. 28/1 profile.
Any contact with TSI has had things resolved quickly and easily. I use the Direct forum ... I think I've only phoned them once ever!
Will consider the change to non-grandfathered profile after the change to ATPIA on our head end.
It would take a mega disaster to make we want to go back to Rogers!
member for 11.8 years, 5930 visits, last login: a few hours ago
updated 117 days ago
Comments:
 | | parallel service I just asked teksavvy on the phone if I could have both Rogers and Teksavvy running at the same time, and they suggested that I could as long as I had a second cable line running into the house. Is that how yours is set up, or do you just have your teksavvy modem also plugged into the cable and just run a separate network off of it? | |
|  |  sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:11
 ·WIND Mobile
 ·TekSavvy Cable
| Re: parallel service I have one cable ... and a multiway splitter on the entry to the house ... one cable modem on one 7db port, the other on the second and the tv's on the 3.5 db port. It doesn't need a second cable ... some folks at TSI really don't seem to understand how cable works!
I had one system on Rogers and the rest of the network on TSI, until the TSI from our POI went slow and I swapped the other way ... then swapped back after TSI issue was fixed.
Now everybody in the house is on TSI and the Rogers is waiting termination. | |
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| | Your Review Thank you for the update on your review, this is very much appreciated and we are ecstatic that you are still enjoying the services!
Martin | |
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