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I was a Rogers customer for about 8 years ... and generally that was reliable, especially after the move to a DOCSIS modem, so since nothing over the last mile (15km in reality) has changed, I don't expect to see any difference between TekSavvy and Rogers. I asked for installation on the 16th of May. I ordered an SB6120 which arrived in time. I said a tech visit was not required. I connected the modem at 08:00 and it was still in Rogers Walled Garden. At 09:00 I was live on TekSavvy and apart from a login glitch on DSLR everything was identical. No tech appeared at my door. This is operating in parallel with Rogers service. Nobody told me I can't since I had 2 modems it was technically good to go and that's how it's been since. I didn't want any risk of prolonged down time if I did a transfer that went awry. I'm on TekSavvy Express and was on Rogers Express. Speedtests behave similarly. I really can't tell much difference. Pings around the world are comparable. There are a couple strange routings out of TekSavvy but the same would happen with Rogers ... just different. Happy to pay less for a higher throughput limitation. 300GB/month as opposed to 60. ---------------------------- 6 months on ... Told Rogers to take a hike after the extra month of 2 providers. TekSavvy's service has been no different from Rogers apart from a minor technical issue created by Rogers mismanagement of the TSI POI router at Fallowfield causing a slowdown. Since I lost the discounts with Rogers, it's not saving me as much as I might prefer, but hey, I'm happy to be supporting TSI. --------------------------- August 2012 Upgrades have resulted in terrific download speeds. Uploads still slow, but that's Rogers for ya ... not offering improved speeds yet. The underlying Rogers service has been quite solid and I haven't had to use TSI support, since the couple times internet has gone out, so has TV ... so that's a Rogers issue ... 1-888-ROGERS1 fixes all --------------------------- June 2013 DOCSIS 3 implementation by Rogers has with a Motorola 6120 modem allowed further upgrades and I chose to upgrade to a 1Mbps upload profile. Speed is very reliable except during the recent DDoS attack on TSI. 28/1 profile. Any contact with TSI has had things resolved quickly and easily. I use the Direct forum ... I think I've only phoned them once ever! Will consider the change to non-grandfathered profile after the change to ATPIA on our head end. It would take a mega disaster to make we want to go back to Rogers! Sep 2014 Still on 28/1 ... chose not to go non-grandfathered ... this does the job well. I'm waiting for the changes coming down the line after the CRTC process. 15 July 2015 Still on 28/1 ... let's wait for a lot of things to shake down at CRTC and new modems ... existing ones seem to have issues. Still happy with TekSavvy. member for 22.2 years, 10334 visits, last login: 12 days ago updated 8.6 years ago
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