Review by RagingBull
Good "high caps low price"
- Location: Toronto,ON
- Cost: $48 per month
Bad "high activation fee, ignorant support"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Ordered it about a month ago, modem arrived 9 days after my order, the same date of activation, i did not know i had to reset my router for it to work, so wasted a little bit of time there
so far i have not gotten any downtime, and the speed is as promised(average of 25-35mbps with speedboost and about 15mbps without(1.7mb/s+ torrenting)) the 300gb cap is great.
i've called their customer service once to confirm my address (since there were main and bse i my house) only had to wait 2minutes to get a rep, compared to my past experience with rogers who put me on the line for a hour and called me rude while not being useful, teksavy has done a great job, the entire confirmation process only took a couple of minutes
The initial fee is quite high for me, for that i paid 200 including tax( modem- 99 internet 43, activation 25 and the rest tax) and i the next billing date was a little bit confusing
everything else was fine.
couple of speedtests from different time: »speedtest.net/result/1327624684.png
New Edit: i am starting to have some slow down issues at night, so what i did was post it in the direct forums, however..the support people keep telling me i'm getting more than what i am paying for(i am assuming they have no idea what speedboost is)
now..without router/speedboost this is the speed im getting at night
now understandably this is a upto service, i have no problem dealing with a slightly slower service, but the problem is the attitude and the way they are handling this
the package i ordered is 15/1, the reason why i posted speedtests at all is so that congestion issues can be avoided in the future, as any slow downs should be reported first hand
It looks like you are getting great speeds for your connection. There seems to be no speed issues here at all. If your torrent is the only thing having difficulty, I would suggest to look it over, maybe re-install it. The issue does not seem to be with our service at all. This test proves that.
12/0.8 is no where near great speed on a package of 15/1 especially when its a cable service, and again i have no problems dealing with speed but from the sound of it they aren't even gonna bother looking into it until everyone is getting 3mbps again
my service has just taken another dip, connection might seem normal..even ping tests are normal..but everything is throttled to the point that i can barely load youtube videos in 240p nor download stuff off rapidshare or torrents over 30kb/s..made a few threads about this..none of their techs or anyone replied to a single thing..and it seems im not the only one experiencing this.
member for 2.8 years, 178 visits, last login: 123 days ago
updated 2.1 years ago