Review by redrain85
Good "Monthly price (with no contracts), Speed, Generous caps, Useful and friendly tech support (in my experience)"
- Location: Canada
- Cost: $49 per month
- Install: about 7 days
Bad "Up front cost (modem purchase and first month in advance)"
Overall "TekSavvy seems to actually value their customers, there's no reason to put up with Bell or Rogers"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I've had TekSavvy Extreme Cable for a week now, and so far I'm not disappointed. I haven't experienced any disconnects or reliability issues. Speeds seem to remain consistent, no matter the time of day. Always 15mbps down (or more due to Speedboost), 1mbps up, and latency is steady. This could change if the POI I'm on or the local node becomes congested, but for now it's all good. Hopefully, TekSavvy will stop taking sign-ups when they know the POI is reaching its limit, until they can do the necessary upgrades. Which they have done in the past.
So far, the tech and sales support both on the phone and in the direct forum have been excellent. My only minor beef is that the installation appointment was never actually confirmed with me. I had to call to ensure the visit date had been approved by Rogers. Also, the tech who did the installation showed up at the last minute in the time window chosen and didn't call before showing. I know the latter is something that is more or less out of TekSavvy's hands, but it's why I can't give them a perfect score.
Unfortunately, the tech discovered the cable line was damaged and had to drop a temporary one. Now it's a waiting game to see when Rogers sends a crew to replace it with a permanent line and bury it. It's possible a permanent line might slightly improve the error rate I'm seeing in the modem stats, as well as perhaps lowering latency just a little. Or, the connection could actually become worse (doubtful).
I'll update this review as time goes on, and once the temp line has been replaced.
member for 11.7 years, 195 visits, last login: 186 days ago
updated 2.7 years ago