| Review by GBerry |
member for 2 years, 727 visits, last login: 1 days ago
lodged 2 years ago
- $48 per month
- about 11 days
- "Connection speed, reliability, cost"
- "Sale coordination, installation"
- "Perfect once install is complete but sales support is currently weak"
|Pre Sales information:|
Value for money:
(ratings match consensus)
While install was fairly prompt, the process could have been accelerated had Teksavvy sales agents properly recorded the information that I gave them.
Information which was given during the sale failed to be placed in my file. Also, information which was required for install was not asked for at that point. Upon receiving a confirmation email I called to rectify the errors so as not to delay my install date. Again the details were not recorded, nor my file updated.
The installation team then called to request this information. Luckily I called to confirm the install date at that point as well as they had sent an email. However, without internet I had no way to receive their confirmation request, nor confirm.
In the end, install was delayed by only 4 days but I couldn't help but feel the whole process could have went smoother.
One month into service and it has been excellent. Speeds were as expected (15mb down / 1mb up) with no noticeable slowdown at all.
Teksavvy is a great company and I expect any problems will be solved promptly by their team as they have been for my DSL connection with them in the past.