| Review by Delta |
member for 2.7 years, 218 visits, last login: 2 days ago
updated 62 days ago
- $57 per month
- (month by month)
- about 15 days
- "They listen to advice and try to improve"
- "first time activation and moving fees a bit high, but you will recover the cost in the long term"
- "Overall a very good ISP"
|Pre Sales information:|
Value for money:
(ratings match consensus)
UPDATE ** still very satisfied after 3 years on cable, price has gone down, max download has increased to 300GB, they started offering 15/1.5 then it became 20/2 and soon to become 20/10 for the same price, connection is rock solid, with 99.5% up time, no issue whatsoever so far, so I recommend this provider.
I ordered a new activation with Teksavvy cable and at the same time I cancelled from my previous cable provider. DSL has never been an option for me since I reside at 7.5 km from the CO, I tried it once and the speed was just to low. With cable I get reasonable speed and a very stable connection.
When I registered with Teksavvy, I also bought a new cable modem thinking that I could get it activated ahead of time to avoid any downtime, but it was not necessary, since their last mile internet provider told them that they could not get it activated until the end of my previous contract anyway.
This was not clear to me, and I called tech support to try to figure out why my new modem was still not activated, it took a couple of phone calls to get it clarified, but after that, all I had to do is to wait for the expiration date of my previous contract, and the next morning my new modem was up and running.
Also the billing department were kind enough to bump my billing date so I did not have to pay for the time I was still under my old provider.
Once I was activated, connection was almost perfect, speed was exactly as advertised, and since then the monthly limit has been raised from 90GB to 120GB. Not exactly the same level you can get in other provinces, but much better than what my old internet provider could offer, and its cheaper too.
I would love it if they could get other connection speeds, particularly the 15/2, but they are probably working on that already.
Customer service is good, although they always insist on going through all the diagnostic steps with you even if you mention you have already been through them already.
One problem I find is that most of the time connection issues will happen during the day while I am at work. Since I monitor my home connection from a remote site, I get informed the minute something goes wrong, either that or my dad will call me in panic at work whenever he can no longer access his stock exchange site, but when I call tech support from work they will insist that I need to be in front of the computer to tests (and there are just so many things I can ask my dad to test over the phone). Still with time he has become pretty good and has even learned to power cycle the modem and read the number of lights that are showing on the cable modem.
Anyway usually the problem is already gone by the time I get home, and we never get to figure out what was the issue, but since my monitoring tool tells me that the connections is up >99.5% of the time, I find it very good and stable compared to DSL.
The direct forum is nice too if you don't have time to speak with tech support on the phone, usually your post will get answered in the middle of the night so you can read it the next morning.
Overall I am very satisfied. Teksavvy is a great company, perhaps a bit overwhelmed by the large number of new customers, specially in the cable area, but they are doing a great job, and I hope they will stay in business for a very long time. We need more companies like this that stand up for our rights in front of the CRTC and the other internet providers.
| |TSI AndreGot TekSavvy?Premium,VIP
Super! Thanks for posting an update. Glad to hear things are as expected... "AMAZING"!