Review by XR999 Location: Ottawa, ON, Canada Cost: $44 per month Excellent Caps, No Throttling or DNS Tampering, Full Advertised Speed Some small rough edges on activation If you're a Rogers customer reading this, what are you waiting for, switch already.

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I was getting tired of Rogers consistently low caps for high prices so I decided to switch to TekSavvy Express Cable and re-use my purchased Rogers modem (as it was less than a year old). Well the order process went off smoothly, minus a call in as TekSavvy wanted to make sure I understood the possible downtime that comes with re-using a modem.

Anyway, my 30 days with Rogers came and went and my activation with TekSavvy went as smoothly as it could go when you're re-using a modem. Two business days (4 days in total thanks to the weekend) after my Rogers disconnection, my TekSavvy connection was live. Since then the connection has been rock solid (although that's in part due to my excellent signal levels), gets the advertised speed along with the same speedboost levels I was seeing before on Rogers, costs less per month, has better tech support and is pure (no DNS redirection/hijacking or throttling BS).

So would I recommend TekSavvy Cable, yes, yes and yes, if you're at all sick of overages, throttling or any other Rogers BS, then do yourself a favor and get TekSavvy Cable.

UPDATE: Septemeber 21st, 2011

Nothing to report but a rock solid connection and a nice 2Mbps boost in speed despite only having a DOCSIS 2 modem and that speed is delivered constantly, I never see slowdowns. In other words I couldn't be happier with TekSavvy Cable.

UPDATE: April 10th, 2012

Still getting consistent service without dropouts or slowdowns off the Richmond Road POI here in Ottawa and this is with DOCSIS 2 service, though I do plan to upgrade to DOCSIS 3 services within the next 6 months. So despite repeating myself, I simply couldn't be happier with my TekSavvy Cable service.

UPDATE: August 13th, 2013

Well I'm over a year late (as I was holding off for the ATPIA migration of my POI) but I'm finally in the process of upgrading my 18/.512 service to the new 25/2 tier. So far I've placed a call to TekSavvy and they are shipping out a new DOCSIS 3 modem. Plus the call was easy since I got through immediately and spent less than 15 minutes on the phone in total. The rest of the process won't be completed though until I receive the new modem so a further update will follow. But so far, I'm quite happy and can't wait for the new speed to finally arrive.

UPDATE: September 23rd, 2013

Wasn't planing on having an update so late but unfortunately due to Rogers delays I'm still not on 25/2 service yet. As of today (Sept. 23) my new DOCSIS 3 modem was finally activated by Rogers so I've filed for the speed change request but it will probably be at least another 1-2 weeks before that change goes into effect. Still, I am excited that I finally in the home stretch in terms of a speed increase.

UPDATE: August 2nd, 2014

Been enjoying my 25/2 service after the Rogers shenanigans without any complaints to report. My speeds are consistent, my bills from TekSavvy always bring no surprises and I haven't noticed any outages. As a customer, I simply could not ask for better service, short of a speed increase for less than I pay now, but Rogers and Bell simply make that impossible.

UPDATE: April 27, 2017

Got over 5 years of service in at this point and recently upgraded to the 30/5 tier of service with unlimited usage and considering the change went through in less than 4 days, thoroughly impressed with how fast requests are processed these days on the Rogers side. As for the service itself, it's as reliable as ever with a consistent price and plenty of notice given on your bandwidth usage (as before my recent speed upgrade, I always had a cap of some amount). Sure other providers may have been cheaper at some point, but I stay with TekSavvy because they deliver a reliable product at a reasonable price without surprises, something the big 3 just can't do.

Attachments:

useless2764 join:2008-10-11 Barrie, ON useless2764 Member 2011-Sep-21 6:02 pm would if my poi was serviced... good in all if you can service, but my rogers POI isnt served by tek cable 2011-Sep-21 6:02 pm: · hey mods ·

TSI Support2 TSI Support Premium Member join:2009-09-28 Chatham, ON TSI Support2 Premium Member 2012-May-16 3:19 pm Thanks for updating your review. We appreciate you taking the time to update your review. I'm glad to see that you're still happy with our service, speed and better bandwidth prices. It's great to hear that your impression of our services over the long-term is just as good as when you originally posted the review. 2012-May-16 3:19 pm: · hey mods ·

ShawnS Business Solutions Agent Premium Member join:2012-11-22 Chatham, ON ShawnS Premium Member 2013-Aug-14 8:48 am RE: Update said by XR999: Well I'm over a year late (as I was holding off for the ATPIA migration of my POI) but I'm finally in the process of upgrading my 18/.512 service to the new 45/4 tier. So far I've placed a call to TekSavvy and they are shipping out a new DOCSIS 3 modem. Plus the call was easy since I got through immediately and spent less than 15 minutes on the phone in total. The rest of the process won't be completed though until I receive the new modem so a further update will follow. But so far, I'm quite happy and can't wait for the new speed to finally arrive. Hello XR999, Thank you for your update! We are very excited that you will be receiving the new aggregated speeds! Yes, the process takes a little time. As soon as the new modem is provisioned, we will be able to submit the change of speed request for you. Send us a message in the »/fo ··· avdirect Forum if you have any questions! Thank you, TSI Shawn S 2013-Aug-14 8:48 am: · hey mods ·

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