Review by jord
Good "If it mostly works, it'll probably be fine"
- Location: Newmarket,ON
- Cost: $48 per month
- Install: about 14 days
Bad "If it doesn't...don't expect service (if any)"
Overall "Teksavvy was idolized for service - not so much nowadays..."
|Pre Sales information:|
Value for money:
(ratings match consensus)
This is just a quick write up, as I really DO hope to change it to something much much better later on.
I and many others use to love Teksavvy for what it did best: Customer Service *with* the kitchen sink.
However, since the debut of it's cable internet service, followed by the subsequent inability to say 'no' to new accounts/sign-ups; it's prior qualities have become little more than a distant dream.
Their business model focused on 'SERVICE'...but they're probably *beyond* 10x serviceable capacity right now (i.e. so many customers, it's now known for the polar opposite).
If Teksavvy is to retain or regain it's previous business model, it needs to:
- stop taking on 'new' customers: Boats close to capsizing from over capacity, aren't helped by adding more to a dire problem.
- truncate/cut back customers (incredibly difficult) until 'acceptable service' levels are re-achieved '&' improved upon.
*OR* merrily continue on it's way until push comes to shove.
Got Teksavvy's Extreme Cable package: Getting 1,500Kpbs/800Kpbs (avg) from (ad) 15,000Kpbs/1000Kpbs.
member for 8 years, 151 visits, last login: 137 days ago
updated 2.2 years ago