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Review of TekSavvy Cable (cable)


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Six Month Rating

Reviews:
392 reviews (299 good) (55 bad)
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Review by stonedog See Profile
member for 2.7 years, 53 visits, last login: 6 days ago
updated 1.5 years ago

  • North York,ON
  • $62 per month
  • "Not Rogers or Bell"
  • "Customer Service not what it should be"
  • "Better deal than Rogers and Bell but that is setting the bar very low"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I would start this review by saying that I really want TSI to be a good service provider and would like to give them a stellar review but I can not.

No problems with the install but had Rogers cable before.

Modem was a Surfboard DOCSIS 2 model and I Now have DOCSSI 3 modem also Surfboard

Main complaints

1) They are going through growing pains and they are sharing these pains with there customers. So the good serv ice that was the bedrock of their reputation, has not been that in my good experience. My email of a week ago has not had a response beyond the we will contact you in 24 hours. It is now not but more than 7 days later. TSI reps on this forum tell us TSI is trying to fix things but these platitudes have a very short shelf life . I am a customer of TSI not a partner and I want to be treated like a valued customer not someone who will stay b/c I do not have any choice. Experince has taught me that this is the modus operandi of Bell and Rogers. For any TSI reading this the ticket number is TSI#000066916.

2) The nightly slow downs are very annnoying they have at time made my service unusable at times. I use video skype in the evenings and have found it laggy with slow internet speed. Last night my speed was down to under 900 kbs it was useless and a far cry from the 15 mbs I am supposed to get. On a regular basis my daytime service tends to come in at around 7mbs with my up be consistently at the 1mbs range. In the evening it drops down to around 3 to 5 range or occaisionally below the 1mbs while my upload is consistently good. This is with a Docsis 3 modem. I understand that speeds are supposed to increase to 24/1 all I can say is seeing is believing.

Bottom line I will not jump ship yet ; but they are fast eroding any goodwill I feel towards them.

Here is my speed over the course of the day:

24-09-2011 09:50 PM flash speedtest 479 Kbps 821 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 24-09-2011 08:09 PM flash speedtest 4567 Kbps 1094 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 24-09-2011 05:15 PM flash speedtest 5748 Kbps 1033 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com And the slow down continues
del 24-09-2011 04:51 PM flash speedtest 7443 Kbps 1037 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 24-09-2011 10:45 AM flash speedtest 5634 Kbps 1029 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 24-09-2011 08:46 AM flash speedtest 6637 Kbps 1065 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 24-09-2011 07:55 AM flash speedtest 6972 Kbps 1029 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com

Here is my speed for Sept 27, 2011

27-09-2011 07:01 PM flash speedtest 1590 Kbps 1069 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 27-09-2011 01:38 PM flash speedtest 6398 Kbps 1094 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 27-09-2011 07:48 AM flash speedtest 6367 Kbps 1093 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com

As you can see the speed drops off the cliff in the eveniing. TSI is promising the upgrades will be done this week. All I can say is seeing is believing. Still have not recieved a response to my email to support TSI#000066916. So once they actually fix the POI and deal with the nightly sowdowns it should be a fantastic service. Till then I would stay away. Unless of course you are a masochist in which case dive right in

Sept 28 2011
Yorkmills has been updated and I am getting good speeds when directly conected to my modem and about 20/1 on my wifi conection. Now the we will take some time to see how consistent thngs are but right now I am happy with my speeed

Sept 29 2011
Have updated my review to reflect the speed increase, however will have to see an improvement in service before I can rate that more highly.

Comments:

JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:2

North York POI

The POI that you are on is currently congested and TekSavvy is in the process of getting it upgraded, please refer to »Upgrades for more info.
permalink · 2011-09-24 23:38:52 · Reply to this ·
stonedog

join:2010-07-25
Reviews:
·TekSavvy Cable
3 edits

Re: North York POI

With all due respect, I understand and appreciate that the York Mills POI is getting upgraded; but that has been going on for some time. The nightly slow downs have been adversly affecting me and my use of skype and other applications.

The complaint about customer service by TSI is valid I am still waiting for a response and that should happen without any chivvying from me.

I am happy that TSI is growing b/c that means that they will have the resources to make the marketplace more competitve by their existence.

TSI has failed to provide me with good customer service and I am calling them on it. By their own admission they are overwhelmend by the volume of new customers. I should not be suffering b/c of this I am the customer not a partner or employee of TSI. In a competitive marketplace the customer is always right. I appreciate that the marketplace in Canada Ontario) is not that competitve and that Bell and Rogers often rely on the fact that customers have no where to go. I am getting the same impression from TSI; although with the twist that we are the small guy so please be understanding if you do not get what you are paying for and do not provide customer service and it is Rogers fault. Well TSI takes my money the buck stops with them; I pay them in part to deal with rogers so I do not have to.

The review was from my perspective as a paying customer who is paying for the top tier of cable service and not getting it.
As a former customer of both Bell and Rogers, I have an extremely low opinion of Bell and a slightly higher opinion of Rogers.

I am not a fan boy of TSI; but I am open to them to convince me to be one. But that takes deeds not words. I will be happy to amend my review when TSI amends my opinion of them.

And here is my speed test results for Sunday Sept 25 2011 on what is supposed to be a 15/1 service

25-09-2011 11:19 PM flash speedtest 516 Kbps 1026 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 25-09-2011 07:03 PM flash speedtest 2186 Kbps 1054 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 25-09-2011 06:31 PM flash speedtest 1336 Kbps 1030 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 25-09-2011 06:01 PM flash speedtest 2265 Kbps 1033 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 25-09-2011 05:31 PM flash speedtest 2271 Kbps 982 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 25-09-2011 12:41 PM flash speedtest 1756 Kbps 1005 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
del 25-09-2011 11:25 AM flash speedtest 5403 Kbps 1096 Kbps TekSavvy Solutions Inc (Toronto ON) teksavvy.com
permalink · 2011-09-25 11:15:16 · Print · Reply to this ·

chaos1105

join:2004-01-18
kudos:1

Re: North York POI

York Mills POI was upgraded today. »York Mills Upgrade Complete!
permalink · 2011-09-28 19:10:39 · Reply to this ·
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