Review by tonytoronto
Good "Ah, yeah before they were great"
- Location: Toronto,ON
- Cost: $47 per month
Bad "Greed, horrible hold times, cs sucks."
Overall "No longer recommended, stay away."
|Pre Sales information:|
Value for money:
(ratings well below consensus)
Well, they were the best in the business, they have turned into one of the worst.overselling seems to be the new way doing business, it's got to the point wind data service faster and more reliable. Not sure what happened to them, but seems greed as taken over. customer service hold times brutal, the more they oversell the more people will call. The thoushounds of people say they wired will never be enough when service has gone to shit the way it has. 15mb payed service to get 1-2 mb at best, at times can't even load simple websites. From one that religiously recommended them, now asking you stay away. Until they change the way they do business, look somewhere else. Blaming Rogers no longer works, it's your network, you the one sending me invoices, not Rogers. It's not the local node that's congested, my neighbor has no problems hitting 50mb when I can even surf the web.
member for 6.4 years, 425 visits, last login: 185 days ago
updated 2.1 years ago
Re: Not Recommended! But that's the thing, they weren't! You could call and talk to someone in less than 3 phone rings that was able to help you, now you waiting hours on end for someone to read you a script. Not sure why they decided to go this way, but it's not helping them one bit. They will keep blaming Bell and Rogers, but at some point they will have to admit this they own doing, they know full well how long it takes for upgrades to happen, they should plan accordingly. Its more based on greed now, lets signup as many as we can, knowing full well they can't serve them. Humm, that's out of a page Bell's book.