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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
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Review by downtownr See Profile

  • Location: Toronto,ON
  • Cost: $70 per month
  • Install: about 3 days
Good "It's great when it works but that's not very often."
Bad "Down for 11 days during first month. Noticeable congestion at night."
Overall "If you need reliable service with consistent speeds stick with Rogers."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

The initial transfer didn't work out because of poor coordination between TekSavvy and Rogers. As a result, I was down for 3 days. This was after I followed the suggested process as noted in these forums.

This was followed by being down for 11 days after receiving slightly more than 2 weeks of decent service. What I mean by decent is that there was noticeable congestion between 7 and 10pm but not to the point where it was unusable.

I was with Rogers for 11 years, downtime was measured in hours (often less than 1), not days!

Tech Support was brutal. I'm almost certain that most of them don't read the notes or don't know how to read the notes on the account as every time I called in we had to give them all my modem information again. Why is this???

The grass isn't always greener @ TekSavvy. Often times, it's yellow!

Update 9/28

Congestion has gone from noticeable to terrible. No YouTube, no XBOX, only text based web pages load decently...back to the late 90's everyone!

Update 10/15

Absolutely disgusting speeds from 7pm onwards. The internet is unusable for anything other than text based websites. The promised POI upgrade is always just around the corner but from what I gather this has been the case for months now. Just terrible.

Update 9/18/2012

I'm pretty sure they have oversold again. The speed at 6pm is 1.42 Mbps. Thank you TSI for the "excellent" service...

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member for 3.3 years, 152 visits, last login: 2.2 years ago
updated 2.2 years ago

Comments:

Crowbar1

join:2009-06-23
Toronto , ON

Re: Cable Issues

Rogers doesn't want you to have a pleasant experience with anybody other than them , they'll do anything to keep your business with them . If TSI orders upgrades to avoid these things do you think Rogers is gonna care ?

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

No Stop Sell

Hello,

In regards to your 9/18/2012 update.

There isn't any reports of congested POI's. If you wouldn't mind posting in the »TekSavvy Direct forum & we may be able to find out more of what's going on.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin
koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed

D2 or D3 Modem

Crazy Question... Do you have a D2 or D3 modem? If it's D2, I'm willing to bet that is part of your problem...

In the GTA, anything over 10mb should be using a D3 modem, cause the Rogers Network just isn't able to handle single channel Cable inet anymore.