Review by zetec452 
member for 1.6 years, 37 visits, last login: 48 days ago
updated 60 days ago
 undisclosed location
 $42 per month about 14 days "Good price, mostly decent service." "Growing pains. Lack of communication when things break." "80% of the time everything is fine."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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UPDATE: 19/03/2013. For the second time in two months my connection has been down for over 12 hours. The incident with car accident and fiber is unfortunate but very disruptive. As of today I've had no internet since 8:30pm and as of this morning it is still down. Unfortunately I'm in a position whereby I feel another provider will provide a better service.
Further Edit: It appears this latest issue is the result of DHCP issues. DHCP issues seem to a fairly common to Teksavvy, researching on the forums illustrates DHCP issues for at least 12 months.
UPDATE: 03/2012. Well unfortunately I seem to be having more problems with Teksavvy. My connection will disconnect every 2-4 hours. A very standard ticket response asking if I had TCP/IP installed and whether my computer was installed in it's original location was frankly pathetic. Unfortunately I am losing confidence in Teksavvy's ability to provide a good cable service and am seeking alternatives.
Final reivew of my ticket was to keep an eye on the logs and provide them feedback. No offer of extra help or recognition of any form of problem. Very unfortunate. They have grown too fast and have lost the customer service they are renowned for.
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Teksavvy were really great until recently with issues in the London area (and other areas). They have demonstrated very poor customer communication in dealing with these issues, in which the default answer is "blame Rogers". Customer support has been OK with some long wait times in busy periods.
Teksavvy are going through some growing pains and I hope the management team improve customer communication and business planning as so they can try and avoid the issues recently experienced. It appears that Teksavvy are overselling and having to order upgrades via Rogers causing slowdown's in peak hours. Some stop orders have been seen and while I appreciate new business is key I would hope Teksavvy are forecasting upgrades in a more efficient manner going forward for existing customers.
Upon ordering I was not advised that I would start paying for the service right away. Unaware of this I waited 14 days for my previous internet connection to end prior to starting with Teksavvy. Had I known I was paying for the Teksavvy service anyway I would have requested a earlier installation date.
The order process other than that was concise and professional. Installation went smoothly with a Rogers tech attending site to ensure the cable connection was OK.
Comments:
  TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | growing pains Hello,
Indeed we have been having growing pains. We've been putting lots of pressure on Rogers to keep up with our demands. Unfortunately they're having a hard time keeping up with us. In the past 2 months we've added over 100 new employees. Things are also being restructured within our offices. So as much as we would like to get all changed in the next day, it's something we are looking at but takes time to do it right.
If your service started later then expected then your billing should have been adjusted accordingly. Keep in mind we are a prepaid service.
Martin
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
|  | Reviews:
 ·TekSavvy Cable
| Re: growing pains Hey Martin,
Thanks for the response.
I do sympathize with you in that Rogers cannot keep up with your increased growth. However, I do feel that it is up to Teksavvy to manage that growth and factor in the network and hardware capacity required to support growth, new customers and planning with or without Rogers.  .
It does take time to do it right and everyone is learning. I don't think it is entirely fair just to blame Rogers for not acting quick enough that's all (I'm sure there are some business politics at play between you and Rogers, it happens unfortunately!!!!).
I am aware you are a pre-paid service, unfortunately I wasn't aware or told at the time of ordering. Not a huge deal but it would have been nice to know instead of paying for 2 weeks service I wasn't going to use.
All in all you guys are doing a great job and it is great to see you taking customers from the big guys and proving a great service at good prices. I'm sure the growing pains will decease as the business gets better and better and I wish you all the success. . | |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | No tickets Hello,
Thanks for the feedback & review. I'd like to first bring up that we have never had the opportunity to open a ticket for your issues.
If you would please continue the troubleshooting we have going with you in the Direct Forum... There hasn't been a conclusion brought up yet.
The TCP/IP properly installed is to ensure that the disconnections aren't related to DHCP being improperly configured on your system. Seeing you test from a router & not a computer, I'd see why this would not be important to you. Asking if modem is it's original location, is to confirm if you've moved something or started using different cables. These are standard questions that may contain more meaning then the eye can see.
Please continue the troubleshooting in the Direct Forum.
Thanks,
Martin
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Cable woes. Hello,
Very sorry to hear about your issues.
Would you mind sending me a PM? TSI Martin
I'll have a look at your situation.
Regards,
Martin | |
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