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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 506 reviews (371 good) (74 bad)
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Review by The Mongoose See Profile

  • Location: Toronto,ON
  • Cost: $40 per month
  • Install: about 10 days
Good "Great price, perfect uptime, unthrottled."
Bad "Poorly managed relationship with Rogers makes it nearly impossible to fix problems."
Overall "Better than Rogers in almost every way."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

For the same speed as Rogers, TSI costs about 30% less, with triple the bandwidth cap and no throttle. All in all, its value is tough to beat.

However, the company's relationship with Rogers is terrible. Rogers ignores requests, lies, delays, and obfuscates, just like with their customers. The result is that when something goes wrong, TSI is often totally unable to fix it, and relies on Rogers who may take months to address even severe issues, since they don't care.

As a result, TSI's cable speeds are not consistent. Nightly congestion is currently a problem across their network. You can tell TSI is working hard to fix the issues, but until Rogers is forced to act in good faith, TSI will always have to deal with these sort of problems.

UPDATE: TSI addressed the systemic network issues created by Rogers. The connection has been rock-solid and operating at top speed ever since.

member for 4.2 years, 824 visits, last login: 2 days ago
updated 1.5 years ago

Comments:

TSI Tim
Premium
join:2011-09-12

"Better than Rogers in almost every way."

Hello Mongoose,

Just want to start off by saying thank you for your support.

Over the years our interactions with Rogers has gotten a lot better. We are seeing increases on response times, and escalating the ones we have no responses on. We have implemented a lot of changes to better our relationship with Rogers. However it's just like any other relationship. It has it's highs and lows. Teksavvy's focus has always been to put the customer first and enhancing our relationship with our customers.
I'm glad to hear your service is working solid now, and i hope it continues to work to your satisfaction.
If you have any further questions, comments, or concerns we have numerous ways to get in touch with us. Very friendly support staff over the phone 24/7.
Also you will see a heavy presence on DSL reports, so if you need anything, do not hesitate to PM or post more comments on the public forms.

Thanks Again for the review.

TSI Tim