Review by gscott521
Good "Fast speeds, competetive prices."
- Location: London,ON
- Cost: $50 per month
- Install: about 15 days
Bad "Expect to be without Internet when installation is scheduled."
Overall "Good value for fast speeds and truly unlimited usage"
|Pre Sales information:|
Value for money:
(ratings match consensus)
The installation process was painful, but I get the feeling Rogers has designed the transfer process to be this way. Communication was non-existant about the installation delays, and updates were hard to get. I understand it would not be in Roger's best interest to make transfer of ISP to be seemless and easy.
Once service was up, there were issues. Service outages and congestion. But to the credit of the support team, they were able to resolve many issues to my satisfaction, which is more than what I could ever say of Bell and Rogers. Kudos to PhilR for being patient with me and getting resolution.
Hold times for phone support can be an hour or more, but there are so many other support chanels to choose from, from web chat, twitter, and support on this forum.
member for 3.1 years, 91 visits, last login: 1.1 years ago
updated 1.2 years ago