Review by gscott521 
member for 1.7 years, 76 visits, last login: 101 days ago
updated 208 days ago
 London,ON
 $50 per month about 15 days "Fair speed and bandwidth allowances." "Expect to be without Internet when installation is scheduled." "Higher bandwidth at the expense of sometimes uncertain support."
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(ratings match consensus)
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The installation process was painful, but I get the feeling Rogers has designed the transfer process to be this way. Communication was non-existant about the installation delays, and updates were hard to get. I understand it would not be in Roger's best interest to make transfer of ISP to be seemless and easy.
Once service was up, there were issues. Service outages and congestion. But to the credit of the support team, they were able to resolve many issues to my satisfaction, which is more than what I could ever say of Bell and Rogers. Kudos to PhilR for being patient with me and getting resolution.
One particular issue required an exchange of equipment, but when a fee was assessed to the account in error, the rep who promised that fee would be waived was suddenly unreachable via private message. A post in the direct forum went no where (a rep said they would pm the rep I already tried contacting - and there was no further communication in the thread), and an email to accounting in response to a past due balance also was ignored. I had to call Billing to have this billing error corrected, after I received a third email that threatened service suspension.
Despite multiple support channels being available, not all are effective, and you may find inconsistency with the support being offered. It seems that internally, staff does not communicate with each other.
Now that London POI has been upgraded, I often get higher than advertised speeds during the day, and respectable speeds at night when usage is high.
Service has been consistently good in the last few months, with no disruption or down time.
Hopefully TekSavvy is able to identify and correct communication issues internally, to be able to provide better support. If you are lucky enough to get the right person through the right channel, TekSavvy support can been decent.
Despite issues, I would recommend TekSavvy to my friends and clients.
EDIT: Have had very stable connection for the past year. Ratings have been adjusted accordingly.
Comments:
  TSI PierreBaby, Wanna see what 300Gigs looks like?Premium
join:2011-09-23
Chatham, ON | Thanks for the feedback... and the update! | |
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