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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 536 reviews (388 good) (81 bad)
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Review by OTIS3 See Profile

  • Location: Guelph,ON
  • Cost: $48 per month (month by month)
  • Install: about 30 days
Good "They try to create some competition with Rogers and Bell"
Bad "It only works during Off-Peak hours. No evening Gaming or Netflix"
Overall "With not being able to update your modems firmware, steer clear"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

TSI Martin does a great job posting in the forums. Too bad its mostly a front to look like good customers service.

If you have any real problems, they are un-willing to help you. Consistently hide behind its Rogers, or its Bell.

All business rely on their vendors, it up to THEM to WORK with them and get things resolved for their customers, not play mediator. Its like bring your car to the dealership and being told, "oh, well, we didn't make that transmission, we'll mediate that getting fixed with supplier for you". What really happens is the dealer takes ownership of the issue, and just fixes the damn problem.

For those that need peak time internet, stay away. Probably good for heavy download during off peak times.

UPDATED:
With the in-ability to update you modems firmware, they have shirked yet another responsibility as an ISP. It is the ISPs responsibility regardless of company policy. It is also clearly defined in the DOCSIS standard.

Expect to have to buy a new modem yearly from Teksavvy to be under warranty and "supported". After being forced into a new modem(or cancelling) because I had continuous disconnections I bought a new modem they offered at a discount. Little did I know it would take more than a week and constant back and forth with them for it to get provisioned.

member for 3.2 years, 113 visits, last login: 129 days ago
updated 2.3 years ago

Comments:
koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON

I don't have issues but....

I never have any issues with TSI cable with netflix or any other service... so it's either a local node issue which a DOCIS 3 modem can help.. or the local POI is congested.. but it's not TSI as a whole.