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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 519 reviews (379 good) (76 bad)
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Review by OTIS3 See Profile

  • Location: Guelph,ON
  • Cost: $48 per month (month by month)
  • Install: about 30 days
Good "They try to create some competition with Rogers and Bell"
Bad "It only works during Off-Peak hours. No evening Gaming or Netflix"
Overall "With not being able to update your modems firmware, steer clear"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

TSI Martin does a great job posting in the forums. Too bad its mostly a front to look like good customers service.

If you have any real problems, they are un-willing to help you. Consistently hide behind its Rogers, or its Bell.

All business rely on their vendors, it up to THEM to WORK with them and get things resolved for their customers, not play mediator. Its like bring your car to the dealership and being told, "oh, well, we didn't make that transmission, we'll mediate that getting fixed with supplier for you". What really happens is the dealer takes ownership of the issue, and just fixes the damn problem.

For those that need peak time internet, stay away. Probably good for heavy download during off peak times.

UPDATED:
With the in-ability to update you modems firmware, they have shirked yet another responsibility as an ISP. It is the ISPs responsibility regardless of company policy. It is also clearly defined in the DOCSIS standard.

Expect to have to buy a new modem yearly from Teksavvy to be under warranty and "supported". After being forced into a new modem(or cancelling) because I had continuous disconnections I bought a new modem they offered at a discount. Little did I know it would take more than a week and constant back and forth with them for it to get provisioned.

member for 2.8 years, 112 visits, last login: 151 days ago
updated 1.9 years ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Unwilling to help?

I am sorry you believe that we are unwilling to help as this is untrue. I supposed that all the information I've discussed and gathered in a attempt to see if we can resolve your local issue isn't satisfactory. If you would like for me to open a single ticket for your issue please let me know & we will see what happens as a result of doing so.

Regards,
Martin
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
OTIS3

join:2011-09-29

1 edit

Re: Unwilling to help?

I guess you've forgot that I have a ticket open with both you and Rogers. What's been accomplished in the last 34 days of troubleshooting? Nothing. Not even an acknowledgement that there is an issue. That's what I thought.
mykeywld

join:2002-01-04
Toronto, ON

Teksavvy cable;works great until it doesn't.

I left Teksavvy today after many years of service. I started several years ago with DSL service that brought me a blazing 1.5 mps due to the distance frm the Bell Trunk. This fall I wanted more speed and was about to go with Rogers but saw that Teksavvy now had cable so I went with them. A Rogers contractor showed up,installed the cable ,saw I had service and left. Shortly there after I started what would become two months of intermittant service. Tech support tried lots of things including replacing my modem. It did not solve the problem so another tech was dispatched and ,luckily,he had a clue. He zeroed in on the poor signal to noise ratio and replaced the cable. Everything was fine until Oct 29/2011 at 3 am or so when service dissappeared. I took small consolation in knowing I was not alone;Teksavvy's tech support said there was a service outage in Toronto. This message remained until Mon the 31st. I was told it was a Rogers problem, I also found out Rogers has a separate network for resellers.On Wed I still had no service so I cancelled and went with Rogers. Because I have cable and phone with Rogers the difference between Teksavvy and Rogers is around 4 dollars. Teksavvy is cheaper but they are at the mercy of Rogers who provideds the network. Their Tech support is couteous but the skill level varies from person to person. They are not compensating me for service lost. Final verdict;you get what you pay for.
RayA

join:2010-10-26
canada

Re: Teksavvy cable;works great until it doesn't.

You know what the problem is for you and others who are in the same mindset, you want everything, you want it now and you expect everything to be absolutely perfect. You know what, life isn't perfect (neither is Rogers) and sometimes you need to live with that fact. I am absolutely certain that you would start complaining about Rogers pretty soon if you haven't already started doing so.
mykeywld

join:2002-01-04
Toronto, ON

Re: Teksavvy cable;works great until it doesn't.

I have had no issues with Rogers network in my 21 years using them for TV cable. I am more than satisfied with their telephone service since going with them. I did so because Bell interrupted my service for days and did not credit me as promised. In the same vein after my three months of ineffective tech support at the beginning of my Teksavvy cable experience,I was promised two months free internet by Mr. Phil Rogers.I copy and paste"From the dates I’m seeing here, it looks like your service has been effected since Jan 20th, which works out to about 6 weeks. Although it shouldn’t be a problem whatsoever to tack on an extra couple of weeks as a Thank you for your understanding and patience with us in trying to get this resolved for you." In reviewing my bank statements between March and now,I realize I was not billed for March but billed 73.41 for April. My usual monthly bill is 41.75 including tax.
You are correct in assuming if things go bad with Rogers I will complain . It is my right and duty as a consumer to do so.
sas

join:2011-01-28
Appreciate that you have included more facts than just opinion (unlike one of your commentator ). A review with rating will help us all. My internet just slowdown suddenly. I am not even on TS Thanks.
koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON

I don't have issues but....

I never have any issues with TSI cable with netflix or any other service... so it's either a local node issue which a DOCIS 3 modem can help.. or the local POI is congested.. but it's not TSI as a whole.