Review by donl
Bad "Good until you have problems"
- Location: Brampton,ON
- Cost: $53 per month
- Install: about 7 days
|Pre Sales information:|
Value for money:
(ratings below consensus)
I signed up in April and everything was working quite well up until Dec 14 when I wouldn't obtain an IP. Called Tek and they went through the usual ping, ipconfig test. They finally opened a ticket with Rogers. Not hearing from Tek over 24 hrs later, I called them and looks like Rogers gotten back to them with my ticket but no one at Tek called to let me know. Anyhow still couldn't get an IP and again went over the same ipconfig...etc. I am now in my 5th day of outage.
Before this occurred I never had issues, even recommended Tek to family and friends, but a lot is learned from this outage. The length of time it will take to resolved, tech support troubleshooting is pretty much a script, does the same thing each time, even when they are aware of an outage. I understand at times they are at the mercy of Rogers but it has comes to the point where they use this excuse as an escape code and leave paying customers in the dark, it's never teaksavvy's fault. Needless to say, I cannot recommend Tek at this time and is considering switching to Rogers, pay a bit more for reliability.
member for 3.8 years, 742 visits, last login: a few hours ago
lodged 2.2 years ago
Re: robbers I agree with LondonOntGuy. Robbers is famous for saying f-u to someone who is not their direct customer. Bell does it too to other ISP's. Believe it or not, TELUS does business ADSL internet in Ontario as a CLEC and I have had first hand experience of Bell techs ignoring TELUS technician requests and instructions, deliberately ignoring appointments, etc. It happens to resellers big and small, TSI is no exception to getting the shaft.
I've had issues with Rogers that have taken more than a week to fix because they dragged their butt to get someone to test the outside line. They even admitted to me that the notes on my old account stated a tech thought the outside line was bad but he never bothered to change it; this was after the THIRD Rogers tech was at my place looking into my crappy internet performance. The FOURTH tech changed my line to my TV terminal out front of my place but never bothered changing the old cable for the internet. He even commented he was surprised there were two lines, tested both, but only changed one. The Rogers tech support rep on the phone was surprised I was getting internet at all after I complained twice.
You have to look at all angles when it comes to a reseller.
Also, Rogers has been making network changes in the GTA to allow more capacity but has been dumping non-Rogers connections (not sure if on purpose, who knows..). TekSavvy has had to go to the CRTC to get Rogers to fix them because basically Rogers was saying "f-u" to TS too.
What I find really ironic about Robbers is that they repeatedly tell me my brand new Motorola SB6121 is incompatible with their network but it is one of the DOCSIS 3.0 modems that TekSavvy activates.
Robbers doesn't even really monitor their own community forums as I've seen information posted in their forums by their moderators that was completely incorrect. On the contrast, you see TSI representatives in these forums on a regular basis being helpful, honest, and straightforward when it comes to getting problems fixed.
At least when my switch to TSI is complete in a few weeks, I know I have brand new cable outside so that can be eliminated entirely as a source of the problem, avoiding the need for a tech visit charge.
Give TSI a chance cause the odds are that Robbers is trying to screw them over too.