Review by zurk
Good "excellent service no issues."
- Location: Vancouver,BC
- Cost: $48 per month (42 month contract)
- Install: about 10 days
Bad "website needs improvement."
Overall "still a good quality service. doing the best they can do."
|Pre Sales information:|
Value for money:
(ratings match consensus)
too many complainers on forum but i have been with ts for 3 yrs with no issues and only 2 6hr downtimes. 25/2.5 on sb5101 i got free.
TS has raised their rates significantly with practically no warning so im a bit unhappy. still more competitive than shaw and telus here at 25 megs so staying on for now. for new customers it makes little sense at these rates.
another year gone by, rates have dropped to what they were previously so $/meg is now good for new customers. a few problems with pings/packet loss which were resolved in 2 days. problem of low bandwidth (10Mbps instead of 24Mbps at peak times and normal otherwise) now since they changed their routing in BC. hopeful of an upgrade as marc promised on the forums it will be soon to bring bandwidth up to 24mbps at peak times. i still do not have a backup internet connection but might get a DSL thru another reseller here in BC if they continue to have routing issues. so far teksavvy is up 99.97% with Downtime 2h 56m and Number of Downtimes 53 over 1 year. much better than 2 years ago.
another update and another year gone by:
TSI bandwidth is now full at peak again and all ping issues are resolved. no more complaints about routing. i have decided not to go with a backup internet connection for now as they are more reliable than before.
Update after 6 months -- I had a five day outage which cost me significant money + time due to Shaw - I have now added a lightspeed DSL second line and bonded it with a Zyxel USG300 security gateway. All seems fine now. Not blaming TSI for it but it was very stressful.
member for 4 years, 65 visits, last login: a few hours ago
updated 24 days ago