dslreports logo
site
spacer

spacer

spacer




how-to block ads



TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 534 reviews (387 good) (80 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by Nagilum See Profile

  • Location: Kitchener,ON
  • Cost: $62 per month
  • Install: about 10 days
Good "Great service. No Throttling. No Contracts. As Advertised."
Bad "The switchover process may be a bit confusing if you haven't read DSLR."
Overall "For my money, the best Canadian ISP I have dealt with to date. Definitely try it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The Back Story:

I had first heard of Teksavvy from a friend online. I decided to check them out and learned a great deal about switching from reading the Teksavvy forum here at DSLR. Unfortunately, Teksavvy had recently implemented a stop sell prior to my decisions to switch. So when that stop sell was lifted, 8 months later, I made the switch from Rogers to Teksavvy Cable 28 Extreme (28/1 w/300Gb Cap).

After 8 months of reading DSLR, I was intimately familiar with the switching process. I had already purchased my modem (Thompson DCM 475 with STAC 02.16 firmware). I called up Teksavvy 10 days prior to my Rogers service cancellation date and gave them the relevant information. I was promptly emailed a confirmation letter.

When the switchover date came, I simply unplugged my Rogers modem and plugged in my Teksavvy one and everything worked like a charm. My connection has been online and rock solid ever since.

Speed and ping tests confirm that I was getting what I was paying for, even during peak periods.

To Date:

As of November 2013, I have been with Teksavvy for about 1.5 years and have had no issues, save for a few brief outages not totalling more than a couple of hours. My connection is as advertised at all hours of the day and has been rock solid. Also, my service has been upgraded to 45/4 after the switch to aggregated POI, again with no issues.

member for 2.2 years, 701 visits, last login: a few hours ago
updated 1 year ago

Comments:

Samz2

@74.198.9.x

Rogers to Teksavvy

Hi Nagilum - also looking to switch from Rogers to Teksavvy, but I have not been reading this site as long as you... What are your tips to ensure I don't have any transition downtime?

Nagilum
Premium
join:2012-08-15
Kitchener, ON
Reviews:
·TekSavvy Cable

3 edits

Re: Rogers to Teksavvy

Hello Samz2,

I'm not sure how much of the process you may already be familiar with, so I'll briefly go over the process I went through.

1) Check on the Teksavvy website to ensure that the service you want to sign up for is available in your area. Since you're already on Rogers, this should not be an issue for you.

2) The second thing to take note of is your Rogers service. If your existing Rogers service is stable and gives you good reliable speeds, you should have similar service when you switch to Teksavvy. If you have connectivity issues on Rogers, check your signal strengths per the FAQ here »Cable Modems and Wiring Issues »What kind of signal levels do I want on my cable modem?

You will want to address any signal issues either yourself, or get them addressed when you order the new service.

3) Cancel your Rogers cable Internet. You will have to get a cancellation date from Rogers that is at least a month out per your Rogers contract.

4) Call Teksavvy. They will take some contact information and send you out a modem. I'm assuming you're going to be getting the 28/1 service, so your best bet in terms of a trouble free DOCSIS 3 modem is the Thompson DCM 475 with the STAC 2.16 firmware ($100). A number of people have reported random disconnects with some of the other models. Teksavvy will take care of this though. Note that you can also buy a modem at another retailer (Canada Computers for example), just make sure it's on the approved modem list on the Teksavvy website.

5) Teksavvy will have you call back within 10 business days of your Rogers cancellation date, tell them you want to transfer your service. At this time they will gather payment and modem information from you and process the transfer. You should receive a confirmation email. Make sure everything, especially your modem's MAC address (written on the bottom of the modem) is correct.

6) On your cancellation day, unplug and return your Rogers modem and plug in your Teksavvy modem. Everything should be working. Run a speed test or two and check your signal levels to make sure all is good. Welcome to Teksavvy.

Hopefully this helps.

Nagilum

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Thanks for the update

Hello,

We are glad to hear that everything is working fine for you. Might I suggest you edit the "up to date" review part to the date you posted. It may help you, others & us for future reference.

Best Regards,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork