Review by samboi0
Good "Good speed when everything is working"
- Location: Nepean,ON
- Cost: $55 per month
- Install: about 10 days
Bad "Hell sets loose when things go wrong, takes forever to fix an issue"
Overall "If you dont heavily rely on internet usage at home and dont mind outage for days, Teksavvy is for you :)"
|Pre Sales information:|
Value for money:
(ratings below consensus)
I got my internet services through Teksavvy, supposed to be activated on 10th september. But then due to some activation issues and the fact that they sent me the wrong modem, they had to resend me the modem and then activation took couple of more days. So despite ordering my internet on the 4th Sep, it got finally activated on 14th september. I thought to myself that maybe the startup took some time but everything will be fine.
Then, two days ago on 1st October, my connection went down again, the upstream (US) LED which was green, had turned blue now. After trying several power cycles myself, I called up customer service. Firstly, it takes forever to get a hold on to a CSR, and afterwards, if they start being rude and blaming me that i am doing something wrong, thats just not right. I couldnt even raise a ticket for it on Oct 1st.
Then on Oct 2nd, early in the morning i called them again, this time the rep wasnt rude, but she took forever to determine that it is a routing issue by constantly asking me traceroute different webpage addresses. I kept patient with her and eventually she provided me with a ticket number.
Oct 3rd today, called up again, and they are telling me the issue wont be looked at until 24 hrs has passed??? Why is that? Is that some kind of mandotary waiting period, again with rudeness they asked me anything else and hung up.
Now, I am seriously considering to switching away from Teksavvy, I had joined this ISP based on the fact that many ppl were speaking of it, both negative n positive, but i still tried to take my chances. Didnt turn out so well, just had 2 weeks of internet service over the past month, and currently there is still no internet at my home (FYI we are heavy internet users at home and rely a lot on connectivity, so it is even more frustrating)
Question is should I just quit Teksavvy?
member for 1.9 years, 4 visits, last login: 1.6 years ago
updated 1.9 years ago