Review by (hidden by request)
- Location: New York,New York,NY
- Cost Contract price not specified.
Bad "non-existent service"
Overall "Good Price but lack of any service"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
I normally do not bother with review sites but I feel that I should voice my
experience with Teksavvy since its very contrary to most of the reviews
here.* *I recently moved to Toronto and did not want to give my money to
Rogers. Teksavvy seemed to have the best reviews online so decied to go
with them. I paid for the modem, admin, activation and monthly fees. I had
a date for a Rogers tech to come by which did not happen. I called and
they escalated the matter (seems that they need to use the tch of either
Bell or Rogers depending on who the line belongs to), and the Roger's tech
was supposed to come by again which did not happen again.
I do realize that it is Roger's problem that their tech did not show up
without a call twice but they could have told me that they need a Roger's
tech to deal with issues and that they themselves can not. When I asked if
I can return the products since I need an internet and a phone connection,
their response was "No. That they need to troubleshoot the issue before
any refunds can be given". Their is no troubleshooting since the term
"troubleshooting" implies that I have service and that their is a problem
with it, hence the need to "troubleshoot". I have absolutely no service
what-so-ever and all I get from them is that they'll again contact Roger's
to try to send someone over.
All I want to say is that, as much as teksavvy has a good rep, understand
that although they have a good price for what they give, their customer
service is crap since they do not seem to have the tools to solve their own
problems. You can't call yourself an internet provider if you can not look
after your lines and fail to mention this at purchase. At least with
Roger's I would have known what I was dealing with, didn't realize teksavvy
was just as bad. So deal with them for the price, just don't expect much
help from their seemingly castrated customer service.
(review was emailed from domain gmail.com)
lodged 2 years ago