| Review by b773 |
member for 1.7 years, 68 visits, last login: 89 days ago
updated 180 days ago
- undisclosed location
- $45 per month
- about 20 days
- "Price, decent bandwidth cap and solid speeds at all times"
- "Needs to rely on Rogers for some t/s"
- "Good value for money considering the other ISPs out there"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I've been with Teksavvy now for about 1.25 years and figured it was time to share my experience. So here goes!
After being with Rogers for 5 years and enduring their abuse through price hikes, ridiculous contracts, crappy bandwidth caps and overage fees, I decided it was time to dump them for good. I had already dumped their home phone service and hadnt looked back. I was a little apprehensive given the support horror stories and the need to rely on Rogers techs to be dispatched and the amount of time it takes. But after reading all the reviews, I decided to give Tek a try anyway. I called in to cancel my Rogers service but waited 2 weeks after that to give Tek a call. The rep said they couldnt provide a setup date less than 30 days, which would mean Id be out of internet service for two weeks! So I decided to sign up online as a new customer with no prior cable internet service, picked my start dates and purchased the DMC475 and the order was put through. Why couldnt the rep have done this? I got my modem in the mail as promised.
On the start date, I got a call from the Rogers tech and asked me to plug in my new modem. He then apparently checked something in the cable room for my condo and said all was good and that I needed to contact Tek support to get the service turned up, which I thought was odd. Anyway, memory is a little fuzzy but the service was up and running eventually and I was back online, getting the speeds promised at all times of the day (I chose the lite package).
A month before my modem warranty was about to expire, I began experiencing random reboots. I didnt want to wait in line on the phone so I posted on the direct support forum. Went through the usual t/s exercise and eventually was escalated to Rogers. Rogers came back and said it was the modem and a Tek support rep called me back and said they were shipping me a new modem (DCM476). I was pleased that they called me to tell me this rather than just update my post in the direct forum. The replacement arrived and I swapped modems and the reboot issue went away. This is the only time I have contacted support so far. I have since upgraded to the 18/.5 tier and the speeds have been rock solid (knock on wood).
My experience has been great so far and I hope it continues. Ive had a couple outages here and there but thats due to Rogers. Im dumping their cable TV service as well but have told them that I have TPIA thru cable and theres a tag on my outlet as well. But knowing Rogers, I expect my connection to be unplugged after the termination date so I may have to contact tech support once more.
| |TSI MartinPremium
Thank You! Glad to see all is good for you. Sorry about that 30 day delay as it seems you may have been misinformed. But yes typically we are unable to place an order with more then 30 days in advance.
Re: Thank You! Hi Martin, I didn't place an order for more than 30 days in advance. I wanted a start date in two weeks, as that was when my Rogers internet was going to be discontinued. But the phone rep said the start date couldn't be less than 30 days when I gave him my cancellation date with Rogers. If that's the policy, then that's fine. But I signed up online as a customer with no prior cable internet and was able to get a start date less than 30 days. My thought was why the rep on the phone couldn't have put the order through the same way? Was it some limitation of the tool he was using? Was it training?
Anyway, all is good now (and has been for the last 1 year and 3 months). Keep up the good work!