Review by emmydorie
(review was emailed from domain gmail.com)
lodged 177 days ago
 L1J1H
 $45 per month "Very reassuring" "Terrible service, understandability, and LIES" "No one new what they were talking about... refund took 2 weeks"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I called Tek Savvy to install cable internet service in my house.
I set up the account online and pre-paid $219 for the service, installation
and modem. I never received any payment confirmation or indication my
account had been processed, so I called in. I was told no one contacted me
because they were looking to see if my area was serviceable. I was assured
it was, and that I would be receiving confirmation as to when a technician
will come by to install.
Literally the next day, I get a call from Tek Savvy stating that my area
was, in fact, NOT serviceable for cable internet, and that my only option
was DSL, and since I didn't have a house phone line, it was an extra $15 a
month. Needless to say, I was not interested in this and proceeded to
cancel my account. I asked how my refund would be handled, and I was was
told it would come back to me the same way I sent it in, via email. I was
told to expect it in my account within 2 days. 3 days passed and the money
never came. I called in to inquire about the status of my refund, and I
was told that they only issue refunds via cheque, and the cheques only get
written on Fridays. I have to wait 2 weeks for a refund of service that I
never even received.
I AM SO PISSED. This has been the worst experience of my entire life. I
was so looking forward to having Tek Savvy service, so this whole
experience has been disappointing at best. I am embarrassed for them.
It's service and BS like this that send people to Rogers and Bell. Shame
on you Tek Savvy.
Comments:
 | | re: your review Thank you for your comments. We definitely do not want the sign up experience to be like this. Can you please email your information to sm@teksavvy.com ? I'd like to have a look at the situation and see what can be done.
With regards to the serviceable issue, I'm sorry that things were not clearer. We do have access to many areas, but there are certain areas of Rogers' and Bell's footprints we do not have access to as of yet and that may be what happened in your case. I apologize that this was not communicated to you clearly.
Thank you,
Danielle
--
TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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