- Location: L4C2T
- Cost: $28 per month
Bad "Service, Customer Service, Long wait times"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
I joined Teksavvy due to the affordable prices and reviews of great
customer service. Shortly after joining I was not able to connect. I called
Teksavvy technical support to discuss. The voice recording stated that
they were experiencing connection issues in my area and they were trying
to address the issues as quickly as possible. The recording also mention
how to reset the modem to see if it would resolve the connections issues.
Due to the message provided I disconnected the call and waited for them to fix the issues. I tried reset the modem to no success. Two days following I would reset my modem when I came
home from work I would reset to no success.
On the third day I reset and my internet started to work. I then called
customer service to find out if they would be crediting the account for the
days I was without service. The customer service agent explained that the
issue was resolved that day. I would not be eligible for a credit on my
account as I did not speak to technical support about my loss of service
as a result they are not aware of how many days I was without service.
I asked the rational of advising customer via recording that they are
experiencing service difficulties in their area if the expect them to
remain on the line. He agreed that he understood my rational but it is
beyond his control. I asked to speak to the Customer Service Supervisor.
They stated that the CS Supervisor wouldn't be able to assist as it is
related to a Technical Support.
I spoke with them to no success I attempted to cancel due to the cancel
service and inquired if I could return the modem as I only had it for
approximately 2 weeks in order to reduce my out of pocket cost due to the
up front fees associated with signing up with Tekksavy. Please noted 2
weeks is a reasonable return time for most retailers. She then mentioned a
slew of fees that weren't mention at time of purchase.
The service might be much improved if Teksavvy technical support team
sticks with repairs instead of attempting to following up with Customer
concerns. To make matters worse the speed which I use to get with our
internet has greatly depleted.
Both calls resulted in a 45 minute wait to even speak to an agent.
Do your research, I stay because of the equipment purchased and upfront fees that I would be out off. I have the cheapest internet plan so the credit to my account would of been less than $5. Its not the amount its the mere principle. As a result of their poor service my mother has decided to go with Comwave for internet provider.
(review was emailed from domain gmail.com)
lodged 1.6 years ago