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Review by graniterock See Profile

  • Location: London, ON, Canada
  • Cost: $61 per month
  • Install: about 7 days
Good speed, caps, support, unlimited / cap-free overnight hours.
Depend on rogers for last mile.
TSI is great.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

May 16, 2015
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I have hardly thought about my internet connection in the last while. It's because everything is great! I switched to the 30/5 service to get a better upload speed and while I probably don't need it I make use of zap the cap for piece of mind in terms of avoiding overages.

Feb 24, 2014
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Still very happy. Service is rock solid last couple of months. The congestion issues I was concerned about last review have been resolved. I vaguely remember having a few outages in the fall but those issues seem to be behind us now. Very interested to see how the proposed peak time voluntary throttle in exchange unlimited service works out.

Aug 2, 2013
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Just switched to the 35/3 package with cap free over nights. Summer combined with more speed options seems to have caused noticeable node congestion during peak and mid peak times. (as low as 15 mbps on a 35 mbps connection). Nothing that cripples my connection but signs that Rogers needs to start a local infrastructure improvement strategy. Hopefully Teksavvy will push them that way as well. No outages (except the one required to upgrade my speed). Still happy and loyal to Teksavvy.

Jan 18, 2013
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I am very happy since I switched from TSI DSL 6 to TSI Cable 28/1 with a Docsis 3 Thomsm DCM 476. Direct support on the forums was great for presales info and the process went exactly as described. I had considered the 18 package but for 5 bucks more I couldn't say no. Install tech was efficient, friendly and on time. There were a few outages when I first signed up but that was related to upgrades Rogers was making in the area. It's been rock solid since September. I wouldn't be with any other company.

member for 21 years, 2213 visits, last login: 1.6 years ago
updated 8.8 years ago


TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

Thanks!

Hi graniterock,

Thanks for the review! Glad you found our staff helpful and that everything went well. Happy to hear that the kinks from the beginning have been resolved since September. If there's ever anything you need us for you know where you can find us .

Cheers,

TSI Jonathan

TSI JonD
Premium Member
join:2013-07-29
Chatham, ON

TSI JonD

Premium Member

Review

Hey graniterock,

Thanks for the update!

I'm glad to see that you're still happy with the service! In regards to the congestion issues, it's something that both ourselves and our vendor are aware of. They have confirmed that they are working on resolving these issues along with completing the ATPIA upgrades. Unfortunately since this is more of routine maintenance than the APTPIA upgrades, we have no ETA as to when this will be completed. This is also partially dependent on the DOCSIS 2 modems many customers are using. Although they are still capable of using these modems any new sign ups, upgrades to a higher tier speed or a move to a new location will require a DOCSIS 3 modem which puts less strain on the infrastructure it's self. Unfortunately this is not a instant remedy that will cause the congestion to go away, but it will in time have quite an impact on the congestion issues you see today.

If you ever have any questions or concerns, please feel free to post in the DM!

Regards,
Jon

ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

Re: Feb 24 update

We are happy to hear that you are enjoying our service! The peak time throttling is not yet in place. We currently have no ETA on when this will be implemented.

Thank you for your update!
Regards,
Shawn S

TSI Alan
Premium Member
join:2012-11-22
Chatham, ON

TSI Alan

Premium Member

Thanks For Your Review (Update)

Hi graniterock,

Thanks for your latest update. Glad to hear the service continues to perform well for you!

Regards,