Review by TypeS 
member for 111 days, 139 visits, last login: a few hours ago
updated 9 days ago
 London,ON
 $53 per month about 7 days "Same as Rogers Extreme Hi-Speed for $18 less and almost three times the usage allowance." "When Rogers drops the ball the last mile connection (CMTS, DHCP, cabling, etc), TPIA customers are last priority." "The packages are cheaper and you get more usage. The savings are $18 + what Rogers would charge for over-usage (up to $100)."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have been a Teksavvy customer since February 2011, after Rogers raised the cap on over-usage charges from $25 to $50. At the time I was paying $99 (with the $25 cap on charges) for 12/1. Back then I could only get Teksavvy's 5/800 DSL package in London, Ontario. I valued being able to use my connection more than having higher speeds. Whats the point in speed if you can't use it after reaching a limit?
I moved into a new home at the end of June 2012 and faced the $65 (per service) to move my DSL and phone service with Teksavvy. Since I was going pay at least $65 either way, I thought I may as well cancel the expensive POTS line (I had a Vonage line used for long distance already). Went to a local computer store in London, picked up a Motorola SB6121 and made the call to TekSavvy. Canceled DSL and POTs, ordered the 28/1 cable package on the 300GB limit. I was given 3 potential dates for installation at my new home (Friday/Saturday/Monday). The Rogers cable guy showed up the Monday (a week after I ordered the service) and got me up running after a few hiccups (he had to change a few things at the junction box, at my power panel in the basement and disabled the outlet in my living room). Once I got on the internet, he left and I was up and running and it has been reliable and solid 99.999% of the time I have had it. This tech actually stayed to see connected, hit the internet and conduct a full speed test.
Twice I've fallen victim to a DHCP issue thanks to Rogers changing something on the CMTS node I'm connected to. TekSavvy is more or less helpless in these situations other than to create a ticket with Rogers. Both times Rogers came back and said "nothing" was wrong. When the ticket is sent back again, voila Rogers fixes whatever they dropped the ball on. Both times I was without internet for roughly 2 days. I have Rogers Super 6 LTE plan so I can go a few days myself without wired internet.
The value you get from having your internet provided by TekSavvy is simply just great. If TekSavvy matched Rogers' pricing plan by plan but kept 300GB and unlimited packages, you'd still be getting a great value. The cheaper packages are a miniscule value compared to the savings you get from larger or unlimited data caps. I believe Rogers' current cap on overage charges is $100? If you're a heavy user, thats up to $100 you just saved if you're on TekSavvvy. Saving $18 on the plan rate is just added bonus really.
TekSavvy's achilles heal (aside from being helpless to do anything about Rogers mucking around with last mile access) is their telephone customer service and technical support. I have yet to actually have a bad experience with customer or sales reps, I have always gotten a courteous person on other end of the line, but thats my experience thus far.
Tech support is another story. When I've had to call in for the DHCP issues I fell prey too, sometimes I would get someone who was knowledgeable or knew something about cable internet, networking and computers. But I often got people I could tell were not very experienced in computers in general (hence why the scripts for tech support exist). I myself am recent graduate of Fanshawe College's CTY program, so it can be frustrating to receive help from someone less knowledgeable then you but oh well. Just gotta be patient on the phone. My issues in the end get resolved. I have found simply being patient and calm with the tech on the phone is the best way to get things done smoothly. The reps I speak to may not all be knowledgeable but every single one I spoke was polite, patient and helpful.
I highly recommend TekSavvy's cable service or if not their service then any other TPIA's in your area.
Thank you TekSavvy for saving me well over $100 a month that Rogers would've taken from me monthly.
UPDATE: I suffered one more DHCP outage, though the last one has much more short lived. I have since not had an issue with the connection. I have spoken with a TSI rep at length, and they have made it clear to Rogers (from what I am told) that these mess ups with DHCP address pools are unacceptable and will not be happening anymore (or if they do it will be rare). It has been 2 months and bit more since I've had a disconnection not related to an outage. But I think it should be noted, it's a possibility still, and it has happened to other IISPs like TSI, just go look through other forums and you'll find it. So I will not hold TSI resposible when going to alternative IISP will not solve this.
I have also switched to using the Direct Support Forums for any issues than the telephone tech support. No queues to wait through, much easier to post modem logs and speed tests or generally share other related evidence, and the reps working here on the forums are really knowledgeable and great to work with. I'm raising the tech support rating for TSI now, this is an option that thus far only Bell Canada rivals.
Comments:
 | | Response Thanks for taking the time to write this! Awesome to hear. If you ever have any issues or concerns feel free to contact us anytime.
Cheers,
Liz | |
| | | $25 restocking Fee for my properly working fine modem I have almost the same experience just now. I called teksavvy arround jan 25,2013 because my internet is not working. then they do trouble shooting over the phone tried to fix it.but it didnt work also.so they sent out rogers technician.The tecnician came on 30 jan 2013 and he tested his own modem then his modem worked like a charm.and also he said the problem is with teksavvy. then i called teksaavy again right after that.the lady told me that they will send replacement modem for me and asked me to send back my defective modem cause they told me the problem was my modem. then she said " once we receive your modem we will test it then if its working properly we have to charge you $25 for restocking fee"
they will charge $25 restocking fee me for a modem that they suspect defective but if turn out working properly, they will charge me restocking fee. which is not even my fault!! and what if the modem working properly but they will say the modem is defective then charge me still cause i dont know the truth.
what i dont understand is what they do that. plus my modem is still under warranty.not even a month yet. | |
|  | TypeS
join:2012-12-17
London, ON | Re: $25 restocking Fee for my properly working fine modem Try posting in theTekSavvy Direct Forums and see if maybe TSI Andre, Martin or JonF can be of better assistance before you are forced to send the modem back. | |
|
| |  switch Rogers -> teksavvy
I'm determined to make the switch from Rogers to Teksavvy too, from extreme plus cable, since they again changed their pricing, and I am constantly over the download cap and 'upgrading' to fiber (or 'extreme super plus ultra turbo cable' or whatever they call it) is just too costly and raises the cap only marginally. Since I'm streaming everything now, I can just cancel cable and take it all (phone and internat) to Teksavvy.
My question though: what was your experience like cancelling with Rogers? What cancellation fees did you face? I also reckon I'll get a lot of resistance from Rogers in making the change - I just want to know what I'll be up against... | |
| | TypeS
join:2012-12-17
London, ON Reviews:
 ·TekSavvy Cable
| Re: switch Rogers -> teksavvy said by derridada:Thanks for this insightful review. Great piece! Now I'm even more convinced to change.
I'm determined to make the switch from Rogers to Teksavvy too, from extreme plus cable, since they again changed their pricing, and I am constantly over the download cap and 'upgrading' to fiber (or 'extreme super plus ultra turbo cable' or whatever they call it) is just too costly and raises the cap only marginally. Since I'm streaming everything now, I can just cancel cable and take it all (phone and internat) to Teksavvy.
My question though: what was your experience like cancelling with Rogers? What cancellation fees did you face? I also reckon I'll get a lot of resistance from Rogers in making the change - I just want to know what I'll be up against...
I don't quite remember how cancelling with Rogers went, I had their services for 2 years already at my last residence. So I was not on any contract. I called, confirmed cancellation dates. I went from Cable to DSL (in 2011). So the transition was easier. My cancel date with Rogers was much later than my activation date with TekSavvy. If you're not on contract, you'll face no cancellation fees. You will be offered deal after deal from rentions. I hear they are offering 35/3 with 200GB of data for $45, or they were. If you;re going from cable to cable, you may experience some downtime a day or two since the modem will need to be provisioned on their network.
I highly suggest making a post on their Direct Support Forums. They are very informative and attentive in responding to posts. I also recommend you buy the Thompson/Technicolor DCM476 modem from them, you'll save $20 on activation and it the best supported modem right now to get to future proof yourself. | |
|
| | Update!! Thank you for the update!!!
It is great to hear the DHCP issue has subsided for you in recent months.
There are many different ways you can get in contact with us for online support. We can be reached through DSLr direct forum, Twitter, Facebook, email (support@teksavvy.com) and Teksavvy forum. We watch all of these channels and are more than happy to assist with any issue or question you may have.
Please keep us updated on your services!
TSI-Ashleigh
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
|
| |
|
