Review by afh081
Good "Customer Service, Price, Cap"
- Location: Toronto,ON
- Cost: $55 per month
Bad "Download speed"
Overall "Fix my problem"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I've had the 28/1 package since July 2012. I didn't have any issues with connecting the cable modem and getting online. Plugged it in, and everything worked just fine. Had no issues until the end of Feb/Start of march. From 5PM until 1AM Mon-Fri, and all day on saturday and sunday, my download speed drops from 28mbps to 2-6mbps. When I need to download work files (about 45-60megs each), it used to take seconds, getting 3-4 MBps, now it takes over half an hour.
I have called TSI 5 or 6 times in the last two weeks, and I have also emailed them with my problems. While they support people are great, they have no idea what's going on. Rogers "claims" that everything is fine, although it is clearly not, and I was told that changes to TSI network which are "estimated" to take place at the end of May *might* fix my problem, but they don't know.
I was told there is nothing they can do, nor will they offer me any sort of credit (even though I could get the same service I am getting now for much less). They have never suggested a technician actually come out and investigate this issue during the times it takes place. Basically....."nothing we can do. sorry"
I really like this company, and what they offer, but these speeds are killing me. It just so happens to take place during "peak hours" (forgive me for thinking rogers is throttling the lines). I also understand that there is normal traffic congestion, but this is a bit much? How much p0rn could my neighbours be downloading to cause this type of speed decrease?
Please help resolve this issue, Tek Savvy. Don't make me switch back to Rogers.
UPDATE - March 26th: After signing up on this site, I was messaged by Marc. He informed me about backhauling links on a POI in my area that appear to be causing my nightly download speed issues (from what I've read on here, I am not the only person having the exact same problem). Marc said I should see improvements tomorrow.
member for 1.3 years, 7 visits, last login: 1.3 years ago
updated 1.3 years ago