Review by SKBrampton 
member for 138 days, 6 visits, last login: 81 days ago
lodged 89 days ago
 Brampton,ON
 $45 per month "It has been EXCELLENT for 3 to 4 years at my previous address in Brampton in L7A postal code" "I am only getting the speed of 3 to 7 Mbps download speed but I am subscribed for 18Mbps" "I am looking for another ISP provider as HelpDesk isn't getting my problem nor investigating my problem"
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Since January this year I have been having incredibly slow connection to the Internet even though I have been subscribed to 18Mbps. The speed stays between 3 to 7 mbps and sometime it is even lower than what I said here. I can't load any page when it goes really down.
I called the Teksavvy and talked to someone at the Help desk who had me go through the following: power cycle the modem, had my computer direct connect to the cable modem, had reset / factory reset the modem, had me ping many addresses 50 times and the to send the results to Teksavvy. I was told that there seems to be a problem and they will have Rogers to investigate and also had me book an appointment if a tech needs to visit my place.
Few days passed, no calls back from anyone. I called back and I got someone else who had no clue of what went wrong and no details what I have been through. So I had to go through the same thing again and was told that they will contact me back BUT nothing happened.
Weeks and another week passed, called them back and I got very frustrated. The help desk was still telling me that the problem was not on their end and it was on my end. While I was on the phone with them the download speed came back to normal. When I say normal it usually stays between 18 to 25 or 30 Mbps.
Two months passed and I am back on the same boat again. I have been a happy customer for the last 4 years but it can't stay happy forever.
Please let me know if there's another ISP I can choose (not Rogers or Bell)
Thanks for the understanding.
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