 Review by dbusguy 
member for 10.1 years, 906 visits, last login: 1 days ago
updated 8 days ago
 Mississauga,ON
 $46 per month "Highly trained tech support staff" "None" "You get more than your monies worth with good reliable internet"
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March 25/13
I called into tech support this morning about having trouble with my cable internet. Some sites worked and others didn't. I had read about trouble with the POI at Wolfedale and just wanted an update. I was talking with TSI Reanne. I asked her if she wanted to open a ticket for me and she asked if she could run some tests. I had some time and knew the more info TSI, the quicker you'd be able to troubleshoot. We spent about 45 minutes doing different tracert's and ipconfig's and resetting the modem and then checking the settings and power within the modem. I was very pleased to be dealing with a tech that had knowledge of the tests she was doing and felt confident to work with me and not talk down. I've spent far too many hours in the past dealing with Rogers and Bell, being asked stupid basic question while they read through a flow chart to have them run out of questions, not know what they are doing and to be passed onto someone else. This is the benefits of Teksavvy. An intelligent company with fully trained tech staff who know what they are doing and can fully communicate with their customers and can trouble shoot together.
I thank you for fully training your staff and especially thank Reanne for being patient with me as I fumbled through the tests and tried to decipher the info I was seeing so that I could relay this info back to her.
Kudos to Reanne and Teksavvy!
Edit
On March 26/13 I received a follow-up call from TSI asking if everything was all working or was I still having troubles. It's nice to have a company concerned and do a follow-up call to make sure everything was working.
Again Kudos to TSI!!!
Comments:
 | | Thank you Hello there,
I just wanted to thank you for taking the time to share your experience with us. We always love hearing back from our customers. I'm glad to you are happy with the service you received here and will be sure to pass this message on for you.
Thanks again,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum ) | |
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