Review by snark
Good "ethics, knowledgeable canadian employees, no throttling, good terms of service"
- Location: canada
- Cost: $70 per month
- Install: about 10 days
Bad "awful connection reliability, low speed offerings, teksavvy fans are insufferable"
Overall "Relative to competition: GODLIKE. Relative to some other countries: DISGUSTING"
|Pre Sales information:|
Value for money:
(ratings match consensus)
If you live in Toronto, don't even think about it, sign up with Teksavvy. You really don't have much genuine choice in this country/province/city, and Teksavvy for better or worse is as good as it gets.
Their terms of service are not as blatantly anti-customer as Rogers/Bell, which is great. You can in theory run, say, a minecraft server for you and a few friends. Unlimited means unlimited.
No mandatory modem rental or hidden fees.
Employees that are Canadian,and technically competent at their jobs. It's amazing to talk to someone who is proficient in English, lives in Canada, and doesn't read off a script.
No throttling. I wish there was qos based throttling where voip traffic and such is prioritized over, say, bulk usenet traffic, but I'll take a blanket no throttling policy over Rogers' some-disclosed-some-hidden throttling meant to make it hard for you to use your internet as a TV show provider.
Unlimited data usage options are available. Not always at fair prices, especially on the higher tiers, but at least they're there. On the lower tiers the unlimited option is quite reasonably priced.
Teksavvy seems to at least pretend to give a crap about your privacy and your digital rights. Even though fighting the existing oligarchy and CRTC is a self-serving business need, it's aligned with what's good for Canadian society. It feels a lot better to pay Teksavvy for the internet than a company with no ethics like Rogers or Bell.
Occasionally you will get a very good ping to the Toronto Internet Exchange, a big internet backbone from where you might be able to get some good pings in online gaming.
Their speeds lag behind the incumbents. If you want the fastest speeds available, Teksavvy usually isn't it.
"Fuck you" pricing on the unlimited data usage for the highest tier of speed.
Installation depends on Rogers/Bell, which have a direct financial incentive to make your life as a Teksavvy customer hell. Which is to say if you need internet, don't count on it in the first week.
Connection reliability is about as bad as it can get. Seriously. Some days you get 100% of what the connection is rated for, other times watching 1080p youtube videos (5megabit enconding at the most) takes an hour of pre-buffering on a 28mbit connection. QOS for things like Skype is usually abysmal.
Low upload speeds. Really low upload speeds. In Canada it seems that upload speed is like food in North Korea: if you're from somewhere else be prepared to readjust (downwards) your definition of "minimally usable". If this was 1999 and websites were all made in Frontpage with html and that's it, wouldn't be a problem. If you realize it's 2013 and want to stream a game, chat with HD video, upload a youtube video, provide yourself with a private VPN, sync a dropbox account, or god forbid run some kind of server (even for serving 1 or 2 friends), you can forget about it. In addition, if the upstream is saturated (which is easy to do with one person on skype doing video calling) you can forget about the downstream.
Teksavvy fans and websites are absolutely INSUFFERABLE. Take a good look at the forums here for multiple examples. Some guy complains that Teksavvy informing their users of 4 nights worth of potential outages with less than a business day notice is affecting his ability to make a living, and you get pages of Teksavvy fans telling him he's a moron for expecting his internet to work. In other words, if you have high standards of service from internet providers, presumably because you're not from around here, be prepared to learn what robber-baron style capitalism really feels like.
In conclusion, ladies and gentlemen, I give you Teksavvy. A company run by a couple of guys with a good heart and a lot of brains, that genuinely improves on the status quo (read: oligarchy), but not by much.
I give Teksavvy 10/10 for intentions, and 6/10 for execution. And that's really the best you can get in Toronto.
member for 340 days, 31 visits, last login: 306 days ago
updated 337 days ago