Review by fefrie
Good "Promised speeds as reported or faster depending on which test. Setup fees not too bad."
- Location: Vancouver,BC
- Cost: $33 per month
- Install: about 14 days
Bad "intermittent packet loss/high pings that go away after a couple of hours."
Overall "Service in Mature High Density Shaw areas is somewhat reliable. Recently, not so much."
|Pre Sales information:|
Value for money:
(ratings match consensus)
Update Dec 09 2014: Terrible ping quality. It's been a continuing intermittent problem. Typically at night. I'm getting really tired of this.
Update July 29, 2014 Packet loss Round 3. This is getting tiring. Connection reliability rating drops from 25% to 0%. I actively promote teksavvy because I would love that $1/month discount refferal, but I can't do it if I have to tech their line ever month when something goes wrong because my friends aren't as tech to winmtr the line.
Update July 07, 2014 Packet loss has come back. This time opened up a ticket. Used the direct forum and phone calls for help. The process has gone smoother since I do alot of the work before the call testing. Opened up a ticket. Packet loss is 32%. Not good.
Tech support gets upgraded two points (4/5) for making the process faster. Connection reliability gets dropped one point to2/5)
Update June 19, 2014: Didn't do anything, and the packet loss has disappeared. The internet seems like it is at it's speedy normal. I am glad that I didn't waste too much time doing all the tests. I wish TS would tag me as a high functioning computer user so that when I call, they know that I've done everything necessary on my end, probably having powercycled everything 3-4 times already, and asking me to do futile things such as switching ethernet and coax cables is not necessary.
When I have issues with 4 computers in the house at the same time, and once I've direct connected to the modem bypassing the router, the issues are possibly with the modem, but more likely upstream.
Update June 15 2014: Slow internet for 2 days. Tested high packet loss. Emailed support and sent another long list of 'necessary' tests. This is getting aggravating. Woke up this morning and speed seems to be better, but packet loss is still there. Is 15-20% bad? Pings to gateway have no packet loss, but pings to google.com have as high as 28%
I'm dropping Value, services, connection reliability points. I talked to another person in my area that had unending packet loss issues and his solution after months was to leave. Is this the beginning of the end for me?
Update May 07: 930am. Disconnected for about another 5 minutes.
Update: April 21: 11:40pm PST Second connection problem. Granted, it just happened for about 5 minutes but it still happened. Didn't reset the router, modem, and computer. It just came back. If you have a connection problem, just walk away for an hour or two, maybe four. It's not really worth calling in and losing hours of your time. Since this was a short term connection error, and things have been working really well with my upgraded router (480mhz cpu, 128mb ram) I am upgrading my connection reliability rating.
Update Mar 2014: My first connection problem. I called in at 12pm and got connected to a tech agent pretty quick. Call got disconnected, had to call back again at 2pm and waited 20 minutes on hold, continued teching. Call got disconnected, called back at 3 pm, and waited 30 minutes. As I understand it, they don't call people back on disconnects. Neither do they call if you ask them to in the Direct forum. This is aggravating.
The tech bug chasing is pretty tiring and exhausting. I had to ping test/ traceroute which is high level tech stuff for a customer/consumer to do. Restart/reboot/powercycle the modem and my two computers a million times.
I know how to do it, but I can't imagine a normal person would know how to access command window functions. I was afraid that my modem went bad so I jumped through all hoops doing the reboots and different computers and restarts needed to make sure that stuff works. They told me to change all the ethernet wires since they can go bad. Cmon, really? Copper coated aluminium cable goes bad? What about the stuff that is installed in walls and never moves?
I sort of understand that they need to make sure everything is ok before the send a tech, but they wanted me to also change the coax cable that went into the modem into the wall to see if that failed. Cmon, really? Cable goes bad? Indoor cable coax doesn't have the longevity of the same cable that has been sitting on the outside of my house for years? Needless to say, I lied and said that I changed the cable.
The problem was then acknowledged to be outside of my house with a routing issue. All in all, it was an exhausting 4 hours to check my hardware to make sure that it's fine. It's a pain in the ass. I'm dropping my connection reliability rating. Any other customer would have had a hissyfit if the tech asked them to to a ping test and tracerout and send the results to them via email on a connection that doesn't work.
The third tech megan proved to be very nice and finished up the ticket, and the problem magically disappeared as we were teching it again. It turned out to be a problem with Routing at the network.
In future, I wish the techs would just ask if I would prefer to make a note for the sysadmins to look to see if there is failure trend and call me back if I want to help diagnose or give me the option of teching for them for four hours. It was a huge waste of my time.
It's better for TS to acknowledge that the customer has a problem, see if a trend develops, than waste the customer's time to see if there is something wrong with their router, computer , or modem.
I am so tired of this episode.
Update Jan 2014: I was having some slow internet response, so I removed QOS and everything seems to work better than ever. The internet seems to be really quick and responsive. If you are going to use QOS, you need a high quality router.
UPDATE OCT 2013: We were having router issues, so finally changed from DDWRT to Tomato. QOS is now finally working properly. As a long time user of DDWRT I was reluctant to change to Tomato, however, Tomato has more finite adjustments for Bandwidth shaping. Changed to an 'ancient' tomato compatible linksys e900 router. (Actually a downgrade from my previous router) Works in an old house with 7 users and their devices and VOIP. Tomato is the only router I have used so far that has been able to throttle torrenting properly.
With router updates and hardware adjustments and Teksavvy, I now have a network running at 7.5/512k that is more than adequate for many many users that would have needed a much more expensive service to accomodate. I now see regular burst speeds into the 14-18-22mbps range. This makes Youtube HD streaming absolutely possible. There is no buffering, and the grey bar easily outpaces the red progress bar. These are speeds that are completely unheard of when I was with telus 6. I NEVER ever saw a speed higher that 6mbps when I was with telus.
UPDATE Sept 1013: Everything is working fine. It seems like Teksavvy, like any other cable company has burst incoming speeds of up to 22mbps then settles down to 7.5mbps. Everything is working so well that I have to upgrade my network from wireless g to n to take advantage of the burst speed.
I wish that if you signed up for a 1 year contract that they would waive the installation fee.
UPDATE: June 2013. Everything is working fine. Speed test still reports DL speed as up to 15mbps, even though I only subscribe to 7.5mbs. My laptop througput monitor confirms that it's running at 15mpbs which is about the limit for my wireless g connection.
I needed to contact customer service for a seperate matter and it took 26 minutes to reach an agent to solve my problem. I expected this. This was on a Friday at 6pm pst.
I previously had telus with phone and internet for $43 including tax. Every six months, I had to 'beg' Telus to give me the credits to make phone/internet cost viable and competitive. after their recent increase to $55 and their refusal to honor their original contract with me for phone ($17/month) it was time to move.
I tested a voip land line, and with a lot of tweaking I've made it work to the point that the quality is just the same as a land line.
My telus speed was rated at 6.0mb/s and it would on occasion hit that speed on regular internet surfing, or when downloading full speed connections.
I bought a used modem locally for $30, or you can find them online on ebay delivered easily for $35 including shipping. (Update: With Docis 2.0 becoming outdated, if you only need speeds up to 30mbps, these routers can be found for as little as $10)
I ordered the 7.5mb cable service with 300gb bandwidth cap. Previously I was unrestricted, and I would often go way over 300mb, but they have unlmited bandwidth between 2am and 8am so I will just modify my programs to work within those constraints.
The lack of an online interface that monitors on/off peak usage is a little aggravating.
Customer service is a 20 min wait by phone, but they are also responsive by email.
The installation process was a little bit of a hassle because they act as go between between the local cable company and me, which calls for 2 to 3 extra 20 mintue calls when an email would have been more appropriate..
Once the tech came and installed, Everything was fine. The modem fired up and connected without problems.
Now there is the issue with speed comparison:
Telus 'sells' a 6.0mb connection, and using 'pure' download connections like my podcaster, I would hit the max speed easily. Surfing everywhere else on the net was a so so experience, never every getting max speed on regular websites, but at the same time I didn't expect as such.
I bought a 7.5mb cable connection from teksavvy. Here are side by side comparisons:
And Youtube reports that my speed is 2.0mb/s with telus and 7.9mb/s with teksavvy.
So I'm not sure what to beleive when it comes to what actual speeds are. Is telus undercutting me with a subpar line, or it teksavvy over delivering?
Judging by the 2 out of 3 result, it seems like telus has been gouging me for many years. Seems like they advertise a service that INCLUDES tcp overhead, but teksavvy delivers on TRUE bandwidth.
There is no phone or video on demand option, but I'm pretty sure that if you wanted something like netflix, i'm pretty sure that it would work. There is no option for live sports.
Voip landline works great.
The total extra fees to get me started on teksavvy was $79 for the installation and $30 for a modem that I got used.
With the money I saved I will pay off for this extra expense in four months.
I should have done this years ago. And with the usage of a voip phone now, moving service from house to house should the need arise is extremely simple.
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updated 10 days ago