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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 525 reviews (383 good) (77 bad)
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Review by ob1ob1 See Profile

  • Location: Markham,ON
  • Cost: $46 per month
  • Install: about 7 days
Good "Cheap, 300GB Caps"
Bad "Support is absolutely terrible, the Reps are nice people however that's it"
Overall "Everything is good until you have no service - expect to be without service for days with no follow up calls"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I have the CABLE Plan, good price, 300GB download
However there is no support service, since they rely on Rogers for everything
If you decide to get them and value your Internet access, get a cheap backup ISP provider from the big guys or just stick with either Bell or Rogers

I have been out-of-service for almost a week! - with nothing but lip service
-Cable DCM476 modem is fine - all blue lights solid however I get no valid IP - Tried everything with support staff after waiting on hold for 30mins, They said they need to deal with Rogers which could take days!?! - that's ridiculous.
The hold times for support is extremely long no matter when you call
-with no follow-up calls, so you just sit there with no internet not knowing what to do

member for 1.2 years, 4 visits, last login: 1.1 years ago
lodged 1.2 years ago

Comments:
koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed

Growing pains.

It sounds like your modem is no longer provisioned by Rogers to route to TSI. They (Rogers) should be able to fix this remotely.

It only should take 48 hours to get Rogers to correct something remotely, or assign a tech to come visit. If it is taking longer, you need to call TSI back.

It takes 48 hours for any provider dealing with Rogers as the end user network provider. If Rogers is your local cable company, then they have no choice but use Rogers. (although I understand that you pay TSI and shouldn't care about this, but due to how the system is setup, you have to accept it's a government mandated system and not a business contracted system)

The CRTC setup this lovely flawed system we have.

As for wait times, TSI needs to figure out a better system I agree. They can't keep hiring non-stop. There has to be a better way. I personally would use the call back feature they have, as it saves you waiting for hours trying to get it resolved.
fefrie

join:2012-08-17
Vancouver, BC
Reviews:
·TekSavvy Cable
·TELUS
·FreePhoneLine
·voip.ms

Re: Growing pains.

They need a callback system where at the very least I can leave details about when they can call back till, or the next time they should call.

ex. I'll be home for the next 50 minutes, or please call at 4pm tomorrow regarding xyz issue.

Slap that into the call queue and get a reliable call back at an expected time.

TSI Support2
TSI Support
Premium
join:2009-09-28
Chatham, ON

Help Us Help You!!

Hello!

Thank you very much for the feedback, whether it be negative or positive, we are feeling your pain on this. Please allow us to look into this for you! If you could provide just the CID# or OID#, we can get to the bottom of this and figure out what's happening.

Please don't be shy, as we want to get this resolved ASAP for you!

Have a great day, hope to talk to you soon!

Regards,
TSI Joe