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Review by tanimhbk See Profile

  • Location: Wellesley, ON, Canada
  • Cost Contract price not specified.
No refund even if they cannot connect you to internet
If i buy a service for 202$ and the product didnt work for 3 weeks, I sud get full refund when i return or cancel the service
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I ordered Teksavvy cable on June 28. They charged me 202$ for this and when they could not get me on internet for technical issues (they kept blaming rogers but I was not sure what i have to do with this) by July 18 I cancelled their service. In those 3 weeks they even sent technicians and they could not solve the problem. They keep mentioning the technicians are from Rogers and they are not right all the time, etc. And I am like..didn't you guys send them and now you are saying they are bad? lol So basically after 3 weeks of no service of a new order, i had to cancel my line and asked them for a refund. They refused to refund me any money and told me that they do not have refund any thing until they can resolve the issue. I asked what if it takes years to resolve the issue, they said I have to wait lol. I was talking to a supervisor name "Dave" he said his employee id is 529. He said there is no refund and I asked him there was 100$ charge for the modem and I am returning the modem and there is always a return policy for a purchase. And he got nervous and started saying things that didn't make sense. Anyway I filed complaint at CCTS website as suggested by CCTS cause I am a student and 202$ is a lot for me and I do not think they honor a consumer at all. Its not fair to charge a person 200$+ for a product that didnt work and no refund just because after 3 weeks of calling tech support everyday for hours the customer cancelled the line.

member for 10.6 years, 8 visits, last login: 10.6 years ago
lodged 10.6 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Your Review

Hello,

Thanks for taking the time for doing your review. If you could please post in the »/forum ··· avdirect forum so I can take a look at your situation.

Thanks,
Martin
tanimhbk
join:2013-07-20
Wellesley, ON

tanimhbk

Member

Re: Your Review

Hi Martin I did.

»[Cable] Refund requested for purchase of Cable that did not work

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello,

I'm sorry to hear you had difficulty getting connection with your services. I have had a chance to review your account with my manager. What we see is multiple attempts at sending a ticket to our vendor to correct this issue, however our vendor never responded to any of our requests; stopping any fix to this issue. Since our vendor never responded to any of our requests to fix your issue we were never able to get this fixed and connected.

Now I do have to tell you, for the most part yes you were advised correctly from our phone agents, as per the terms and conditions we do need to troubleshoot a connection prior to refund. However in this case, we never received a response from our vendor to fix this after sending multiple requests to them. Negating any fix to this issue.

As I said I have been speaking to my manager about this and we are going to provide a full refund for this issue. As there was no resolution when there should have been. If you can check your post in the Direct Forum »/forum ··· avdirect I have left some more information for you.

Thank you for your patience while we looked into this matter for you.

Anymore questions please let us know.

Thank you
TSI-Ashleigh